Customer Service Specialist I US Healthcare I Start ASAP

5 days ago

Ortigas, Philippines Eastvantage Business Solutions Full time ₱396,000 - ₱600,000 per year

Core Responsibilities

  • Respond timely and professionally to customer inquiries via phone and email

  • Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction

  • Follow up with customers to confirm complete resolution of open issues

  • Clearly explain products, services, policies, and procedures to customers

  • Accurately document all customer interactions and feedback in the CRM system (HubSpot)

  • Escalate complex issues to the appropriate internal teams

  • Collaborate with cross-functional teams to improve processes and enhance the overall customer experience

  • Monitor recurring customer concerns and provide actionable insights for service or process improvements

  • Maintain up-to-date knowledge of products, services, and industry best practices

Experience and Skills

  • Minimum 2 years of experience in customer-facing or customer support roles

  • Experience with HubSpot or similar CRM/ticketing systems preferred

  • Excellent verbal and written communication skills

  • Strong problem-solving and organizational skills

  • Knowledge of the medical industry and familiarity with medical terminology

  • Proven ability to manage time effectively and meet deadlines

  • Comfortable working independently while also being a collaborative team player

Education and Qualifications

  • High school degree required

  • Associate's or bachelor's degree in Healthcare Administration, Business, Communications, or a related field preferred

Job Types: Full-time, Permanent

Pay: Php33,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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