Luxury Transportation Support — Back‑Office Focus

6 days ago

Manila, National Capital Region, Philippines Find Staff LLC Full time $70,000 - $120,000 per year

Job description

Find Staff is a staffing and recruiting agency that specializes in aligning US based businesses with highly qualified remote team members from across the globe.

Position SummaryThe Support Specialist handles all reservation and confirmation processes in the back office. This role ensures that all bookings are entered accurately, affiliates and drivers are followed up with to guarantee coverage, and internal schedules are consistent. The Support Specialist works behind the scenes to support operations and dispatch, rather than directly interacting with clients.


Key Responsibilities

  • Receive and process reservation requests (via email, internal system, or phone messages) and input into booking/dispatch software.
  • Confirm details of reservations: date, time, pickup/drop‑off locations, vehicle type.
  • Verify affiliate driver availability and follow up with them to confirm assignment.
  • Coordinate with dispatch and operations to ensure driver schedules align with confirmed reservations.
  • Monitor reservation changes, cancellations, and modifications; adjust driver assignments/vehicle allocations accordingly.
  • Maintain reservation logs and data integrity (ensuring details are correct and up‑to‑date).
  • Escalate any issues (e.g. driver non‑availability, conflicting bookings) to Operations Manager.
  • Generate and send confirmation notices internally (to drivers/dispatch/affiliate network).
  • Review daily/weekly reservation forecasts and status reports for operations planning.

Required Skills & Qualifications

  • Strong attention to detail; very accurate data entry.
  • Excellent organizational and follow‑through skills.
  • Proficiency with booking / dispatch software and Microsoft Office (especially Excel).
  • Ability to communicate effectively with affiliate drivers and internal teams (dispatch, operations).
  • Comfortable working in a fast‑paced environment and managing multiple reservation tasks in parallel.
  • Problem‑solving mindset: able to identify potential conflicts or gaps and suggest solutions.
  • Prior reservations, scheduling, or operations experience preferred.
  • Experience with Santa Cruz a huge plus
  • Working hours are Monday to Friday 8pm to 4am Manila time.

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