Retail Store Supervisor

Leads in the daily store operations; constant monitoring, reordering & stock transfers; assumes the responsibility of the Store Head and does related duties as may be assigned including Treasury and CSS Functions.

Job Responsibilities

1. Selling Functions

• Responsible for attainment of sales target for Outright
• Reviews and analyzes Key Performance Indicators for sales for Outright
• Ensures merchandise availability by constant monitoring, reordering & stock transfers
• Ensures excellent store condition at all times
• Maintains excellent customer service
• Maintains excellent store merchandise displays, compliant to standards & approved store layout
• Maintains store cleanliness & ensures store selling assets are in working condition
• Ensures compliance on Sales Promotion/BTL standards/protocol
• Ensures compliance on Gondola Allowance

2. CSS Functions

• Develop strategies to create new accounts.
• Entertains all walk in wholesale/corporate client of the store on a one on one basis.
• Explain to customers every inquiry about the products, its features, benefits, application, and technical specifications.
• Lease with merchandising all orders and if the items are not available, have it source out to complete order.
• Coordinate with Central Warehouse and Branch Warehouse Supervisor on the time frame of delivery and give feedback on the delivery date. In case there is a conflict of dates, a workable solution be proposed and accepted.
• Coordinates repairs and other after sales service.
• Manage and develop customer data base of the store.
• Initiates text and email blast every store sale events.
• Send business proposal to potential clients via email.
• Visit potential client to submit and discuss business proposal.
• Provide Corporate Client, Account Opening Form to be accomplish and all requirements to be submitted
• Maintain and manage wholesale reservation area and completeness of orders prior to deliveries.
• Handle and follow-up corporate account receivables.
• Performs Treasury Functions
• Performs other related functions that maybe assigned by superiors from time to time.

3. General Supervision

• Responsible for controlling costs at the branch, within policy & budget limits
• Timely reporting of HR, Accounting & other Head Office requirements
• Monitors supplies consumption of the department/section
• Ensures proper maintenance and use of facilities/equipment in the branch.
• Timely reporting of significant incidents & violations (customer complaint, security, asset damage, loss, accident, labor, late opening & other issues)
• Orients new employee on duties, responsibilities, policies & standard operating procedures
• Trains employees on the job & recommends further appropriate training for subordinates
• Maintains performance record of every staff as basis of evaluation
• Recommends regularization, transfers, promotions of personnel
• 'Walks every aisle daily' to ensure outstanding execution in every department
• Supports Management goals, decisions, policies, requirements & expectations
• Cascades management directions to concerned employees in a timely manner
• Secures resources, skills & support required for successful implementation
• Completes assigned projects & actions within deadline
• Provides timely feedback & reporting on progress, completion & issues arising thereof
• Complies with HR, Accounting, Merchandising & other departments' directives

Qualification

• Graduate of a Bachelor's/College Degree
• With 3 years of supervisory experience
• Experience in the retail industry is an advantage

Job Type: Full-time

Education:

• Bachelor's (Required)

Experience:

• People Management: 3 years (Required)
• Supervising: 3 years (Required)
• Store Operation: 3 years (Required)

Work Location: In person