sales encoder

1 week ago


Makati City, National Capital Region, Philippines Plastic Consumer Corporation - Binondo, Manila Full time $70,000 - $120,000 per year

Duties and Responsibilities:

  • Collects all purchase orders via various channels (email, Viber, SMS, calls, fax) from customers.
  • Organizes and files purchase orders systematically by creating folders for each customer.
  • Checks the system for stock availability to ensure that confirmed purchase orders have proper allocation.
  • Coordinates delivery schedules for all purchase orders and confirms details with customers.
  • Works closely with the logistics team to arrange and confirm delivery locations. Inputs purchase order details into the Order Sheet using Google Sheets or a similar platform.
  • Conducts follow-up calls with both new and existing customers for order confirmations and updates.
  • Addresses customer inquiries promptly and professionally. Engages in telemarketing activities, promoting products or services to potential and existing customers.
  • Addresses customer concerns and complaints promptly, ensuring a target feedback time of 15 minutes maximum from the inquiry.
  • Collaborates with the logistics team to resolve issues related to delivery locations.

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