customer service represaentative(semi voice)
2 weeks ago
Qualifications:
Excellent English communication skills (spoken and written)
Proficient in using computers and familiar with CRM tools
Strong active listening and typing skills
Ability to multitask and remain calm under pressure
Strong customer service skills (rapport-building, empathy, problem-solving)
Positive attitude, strong work ethic, and ability to thrive in a fast-paced environment
Willing to work on night shift, shifting schedules, Philippine holidays, or weekends when needed
BPO experience is a plus but not required
Handle customer calls and emails using excellent verbal and written communication
Actively listen, understand customer concerns, and provide accurate assistance
Deliver good customer service by being polite, friendly, and solution-oriented
Support your account's team as needed
Complete customer service–related tasks and projects as assigned
Maintain professionalism and make each interaction a positive experience
Work as a team player and contribute to a fun, collaborative environment
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