Customer Service Representatives

1 week ago


Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

We are seeking a dynamic and customer-focused Customer Service for Support Financial Account to join our team in Cebu City Cebu. This full-time position will play a vital role in providing excellent customer service and support to our financial services clients.

What you'll be doing

  • Respond to inbound customer inquiries and requests via phone, email, and chat
  • Resolve customer issues and concerns in a professional and timely manner
  • Provide accurate information and guidance to customers on financial products and services
  • Maintain detailed records of customer interactions and document actions taken
  • Collaborate with the wider team to identify and implement process improvements
  • Adhere to company policies, procedures, and industry regulations

What we're looking for

Must be a College graduate but if not required,

Must have 6 months to  1 year customer service experience

What we offer

We are committed to providing a supportive and fulfilling work environment for our employees. We offer competitive remuneration, opportunities for career advancement, and a range of employee benefits, including:

  • Comprehensive health insurance coverage
  • Generous annual leave and sick leave entitlements
  • Ongoing training and professional development opportunities
  • Team-building activities and social events
  • Discounts on company products and services

Apply now for this rewarding Customer Service for Support Financial Account role.



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