IT Service Delivery Manager
2 days ago
IT Service Delivery Manager
Join a trusted IT outsourcing leader with 30 years of experience supporting Fortune 500 firms, top banks, and global enterprises. We're looking for an IT Service Delivery Manager who can ensure smooth delivery of IT outsourcing and managed services while building strong client partnerships.
Scope of Work:
- Oversee day-to-day service delivery, ensuring SLAs and KPIs are met.
- Act as the go-to contact for client accounts, driving satisfaction and long-term partnerships.
- Lead delivery teams and collaborate with sales, recruitment, and technical groups.
- Manage escalations, monitor performance, and recommend service improvements.
Requirements:
- 5+ years in IT service delivery, outsourcing, or account management.
- Strong knowledge of IT outsourcing models (staff augmentation, managed services).
- Excellent client-facing, leadership, and problem-solving skills.
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