
Senior Technical Writer
4 days ago
Contractual (min. of 6 months, renewable)
Hybrid setup
Contractor Title: Senior Technical Writer
The Senior Technical Writer will assist Developer Experience Team (DevX) to properly manage the documentation life cycle including multi-media/communication material of the team. He/she would act as the document authority/administrator and Graphic Designer within DevX.
Documentation Development and Management
Draft, develop and maintain the product delivery life cycle operations documentation in collaboration with DevX team, and the different units and divisions in ITD.
Draft, develop and maintain new documents required like technical diagrams, flowcharts, flyers, presentations, other materials for user (IT and non-IT) training
Organize, store and manage updated documentation required for audit and compliance purposes
Coordinate with various groups in the circulation, revision, approval and publication of documents developed
Attend meetings to draft/develop, revise and finalize the content, flow and format of documents based on ITD templates
Graphic Designing:
Translate team needs and requirements into impactful presentations and materials.
Develop, edit and improve upon existing communication materials which includes reports, illustrations, playbooks, infographics, presentations and SharePoint site
3.
Learning and Training Content Creation:
- Responsible for the design and development of instructional and content for learning videos in coordination with other DevX team members
Manage and administer eLearning content libraries and Learning Management System such as Percipio and Indigo or any platform available for DevX to use
Education and Work Experience
Bachelor's degree in English communications- or IT-related field
Minimum of 6 years' experience working with IT professionals with a solid background in developing process documentation
Technical Knowledge
Proficient in creating graphics and media material
Proficient in using graphical tools like Visio and multimedia tools
Experience in developing end user training course and on-line help screens
Experience with developing IT processes and procedures
Familiarity with IT frameworks such ITIL, projects (Prince2 or PMP) and Agile
Soft Skills
Ability to quickly learn a comprehensive set of IT-related concepts and workflows
Strong English written and oral communication skills
Tools/Software
Proficient in Microsoft Office 365 suite specifically Microsoft Word, Excel, PowerPoint, Sharepoint, Onedrive, Teams
Job Type: Full-time
Pay: Php85, Php130,000.00 per month
Application Question(s):
- How many years of work experience do you have with process documentation?
- Which graphical tools are you familiar working with?
Work Location: In person
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