Information Technology Support Specialist

3 days ago

Polillo Calabarzon, Philippines Alphaland Corporation Full time ₱600,000 - ₱1,200,000 per year

PRIMARY OBJECTIVE OF POSITION

The I.T. Specialist provides I.T.-related support to the entity and its end users. He/She works proactively on the management of technology resources and staff, to make I.T. technologies and operations run effectively and efficiently. He/She will manage all systems and computer related tasks, problems, and solutions, while closely reporting activities and progress to the I.T. Manager and/or I.T. Director.

ESSENTIAL FUNCTIONS

Technical Support

  • Provides the necessary I.T.-related assistance to end-users
  • Responds to trouble tickets, service requests, and change requests promptly
  • Tracks up to closure all I.T.-related issues and requests assigned to him/her and provides updates to the users regarding the statuses of their requests

Technical Services

  • Troubleshoots problems with information and technology systems to quickly resolve the issues and restore back I.T. services.
  • Performs routine I.T. governance processes such as backups, security checks, and resource analysis, to ensure that systems are operating effectively and efficiently.
  • Guides, directs and shares technical knowledge to I.T. Specialists on how to resolve more complex assignments.
  • In-charge of Knowledge Management which is the process of creating, curating, sharing, using, and managing knowledge amongst the I.T. group.

ESSENTIAL SKILLS

  • Emotional Intelligence
  • Verbal and written communication
  • Coaching/Staff Development
  • Problem solving
  • Technical Knowledge
  • Delegation

REQUIREMENT

  • The I.T. Specialist must possess at least a two-year associate degree or a four-year bachelor's degree in engineering, computer science or a related field
  • He/She must have a minimum of three years' experience in I.T. operations, I.T. teams and projects. Must have a track record of effective technical management and information analysis
  • Must have a sound understanding of computer systems, networks, security, and telecommunications
  • He/She must possess adequate knowledge of the industry's best practices

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