Healthcare Customer Support Representative

2 weeks ago

Manila, National Capital Region, Philippines EMAPTA Full time ₱150,000 - ₱250,000 per year

**Role Summary:** Provides assistance to patients and healthcare clients by handling inquiries, scheduling appointments, and resolving service-related issues.

**Key Responsibilities:**

  • Respond to patient inquiries via phone, email, or chat.
  • Schedule appointments and manage calendars.
  • Provide information on healthcare services and policies.
  • Resolve customer complaints and escalate issues as needed.

**Qualifications:**

  • High school diploma or equivalent; college degree preferred.
  • Experience in customer service or healthcare support.
  • Strong communication and interpersonal skills.

**Preferred Skills:**

  • Proficiency in CRM and call center software.
  • Empathy and patience in handling sensitive issues.
  • Multitasking and time management abilities.

Job Type: Full-time

Work Location: In person

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