Customer Service Representative
5 hours ago
Job Title: Customer Service Representative – Online Sales Support
Salary
: 30k-35K pesos per month
Job Overview:
We are looking for a
Customer Service Representativ
e to assist customers in purchasing goods through our online platforms. The role involves guiding customers, resolving issues, and ensuring a smooth buying experience. The ideal candidate should have strong communication skills, be comfortable using microsoft office tools, and have a problem-solving mindset.
Key Responsibilities:
- Respond to customer inquiries through chat or phone in a timely and professional manner.
- Provide accurate information about products, pricing, and order status.
- Help customers with payment, delivery, and after-sales support.
- Maintain and update sales and customer data using Excel and Word.
- Handle complaints and resolve issues to ensure customer satisfaction.
- Work closely with operations team to improve the customer experience.
Requirements.
- Good command of written and spoken English.
- Proficient in Microsoft Office tools (Excel, Word).
- Strong problem-solving and multitasking skills.
- Customer-oriented with a positive attitude and patience.
- Ability to work independently and manage time effectively.
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