Customer Service Manager

1 week ago


Valenzuela, Philippines HAKATA POWER MACHINERIES INC. Full time

Responsibilities Lead and manage the customer service team to ensure high-quality service delivery. Develop and implement customer service policies and procedures. Handle escalated customer inquiries and complaints effectively. Monitor performance metrics and prepare reports for management. Train and mentor team members to enhance skills and performance. Qualifications Educational Qualifications: Bachelor's degree in business administration or related field. Experience Level: 1-3 years of experience in customer service management or similar roles. Skills and Competencies: Strong customer service expertise, scheduling proficiency, problem-solving abilities, account management skills, and technical proficiency. Working Conditions: Primarily office-based with occasional remote work opportunities; may involve some evening or weekend shifts. Qualities and Traits: Excellent communication skills, strong leadership capabilities, empathy, and adaptability. #J-18808-Ljbffr



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