Customer Service Manager

4 weeks ago


Valenzuela, Philippines HAKATA POWER MACHINERIES INC. Full time

Responsibilities

  • Lead and manage the customer service team to ensure high-quality service delivery.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer inquiries and complaints effectively.
  • Monitor performance metrics and prepare reports for management.
  • Train and mentor team members to enhance skills and performance.
Qualifications
  • Educational Qualifications: Bachelor's degree in business administration or related field.
  • Experience Level: 1-3 years of experience in customer service management or similar roles.
  • Skills and Competencies: Strong customer service expertise, scheduling proficiency, problem-solving abilities, account management skills, and technical proficiency.
  • Working Conditions: Primarily office-based with occasional remote work opportunities; may involve some evening or weekend shifts.
  • Qualities and Traits: Excellent communication skills, strong leadership capabilities, empathy, and adaptability.
#J-18808-Ljbffr

  • Valenzuela, Philippines Petriliam Blac Corporation Full time ₱312,000 - ₱336,000 per year

    A call center team leader manages contact center team and administrative tasks, including customer service, and contact center operations. Ensures that sales goals are met and that customers receive good service.Job Description:Manage administrative tasks: Ensure that administrative tasks are completed efficiently and in compliance with policiesManage...


  • Valenzuela, Philippines Sapient Global Services Full time

    Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative - Easy Account in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now! Responsibilities: • Assist customers with placing and tracking food orders • Handle delivery issues and...


  • Valenzuela, Philippines SupportFinity™ Full time

    Overview Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...

  • Customer Support

    5 days ago


    Valenzuela, Philippines Lay Erty Full time ₱150,000 - ₱250,000 per year

    Key Responsibilities & DutiesHandle customer inquiries through phone, email, or in-person, providing accurate information about products, services, lead times, and order status.Process and monitor customer orders, ensuring accuracy and timely delivery in coordination with production and logistics teams.Assist in preparing quotations, proposals, and order...


  • Valenzuela, Philippines CommandLink Full time

    Overview Join to apply for the Project Manager, Service Delivery - Mandarin Fluency Required role at Command|Link . About Command|Link Command|Link is a global SaaS platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane...


  • Valenzuela, Philippines Cloudflare Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...


  • Valenzuela, Philippines Sapient Global Services Full time

    Join to apply for the Client Service Representative role at Sapient Global Services 4 days ago Be among the first 25 applicants Join to apply for the Client Service Representative role at Sapient Global Services Easy, no-hassle and Fast One-day Hiring process! Earn up to 28k monthly plus more benefits! We are looking for a Customer Service Representative...

  • Forklift Operator

    2 weeks ago


    Valenzuela, Philippines SYMANPRO MANPOWER SERVICE CONTRACTOR CORPORATION Full time

    ● Unload materials and merchandise from incoming vehicles and stack them to assigned places. ● Operates the machine in a safe and efficient manner ● Provides product support to keep stocks and materials in the right order and row ● Ensuring that the products being transferred are free of any damage and will arrive in the correct container...


  • Valenzuela, Philippines Livelyhood Enterprises Corporation Full time

    Responsibilities Provide strong leadership to the customer support team, fostering a positive and motivated work environment Oversee the daily operations of the support team, ensuring efficient handling of customer inquiries, issues and escalations Develop and implement customer support policies and procedures Monitor customer support representatives’...


  • Valenzuela, Philippines Global Excellence Motors, Inc. Full time

    1. Supervises Customer Relations services in accordance with company and plant/manufacturer guidelines and standards. 2. Administrative Supervision. 3. Updating and Maintaining of customers data. 4. With one (1) year customer relation experience in Automotive industry is an advantage. Work Location: Dalandan, Valenzuela City Scope of Work: Valenzuela and...