Monitoring Analyst

4 days ago

Ayala Alabang, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱1,500,000 - ₱3,000,000 per year

Job Title: Monitoring Analyst

Position Objective / Job Summary

The Monitoring Analyst is responsible for providing first-level support for global alerts and monitoring of supported services. This role ensures timely, professional, and courteous responses to incidents while maintaining system health and operational stability.

Key Responsibilities

  • Monitor the health and performance of networks, servers, and systems using monitoring tools.
  • Investigate alerts, perform initial analysis and troubleshooting, and escalate incidents in accordance with defined processes.
  • Log, tag, and track tickets; perform first-level fixes to meet Service Level Agreements (SLAs).
  • Coordinate with internal IT groups (Infrastructure, Applications, etc.) to ensure prompt resolution and SLA compliance.
  • Follow proper handover procedures for outstanding tickets and ongoing tasks.
  • Adhere to organizational policies, including Information Security standards.

Core Technical Competencies

  • Proficiency in PC Operating Systems (Windows 98/XP/2000/7 and above).
  • Skilled in Windows Server OS and cloud platforms (Azure, AWS).
  • Knowledge of Linux Operating Systems.
  • Experience with monitoring tools such as Nagios, AppDynamics, Elastic, and SolarWinds.
  • Competence in configuring alerts, navigation, and administration within monitoring systems.
  • Ability to create and deliver scheduled global monitoring reports.
  • Strong research skills using manuals, knowledge bases, and technical documentation.
  • Adaptability to evolving technologies with a willingness to learn.

Teamwork & Collaboration

  • Provide backup support to colleagues during unavailability or emergencies.
  • Document and hand over tasks effectively to ensure service continuity.

Additional Technical Knowledge

  • Familiarity with ITIL framework and IT service management principles.
  • Experience with ticketing tools.

Qualifications

Education:

  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field.

Experience:

  • At least 1 year of experience in monitoring or infrastructure support (problem tracking, incident management).
  • Advantageous: Exposure to application and network environments, software tool setup/configuration, and customer interaction.

Skills:

  • Strong organizational and prioritization abilities.
  • Excellent interpersonal and team collaboration skills.
  • Ability to simplify technical concepts for non-technical users.
  • Strong verbal and written communication skills.
  • Proficiency in computer operations, including SQL Databases, Windows OS, and Linux OS.

  • Monitoring Analyst

    4 days ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Role : Monitoring AnalystLocation : Alabang MuntinlipaWork Type : HybridWork Shift : Shifting ScheduleJob Description:Primary Technical abilities: Monitoring Specialist Task Proficiency a. Knowledgeable in PC Operating System (Windows 98/XP/2000/7 and higher); b. Knowledgeable in Windows Server Operating System and Cloud (Azure, AWS) c. Knowledgeable in...

  • Monitoring Analyst

    4 days ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱400,000 - ₱600,000 per year

    Primary Technical abilities:Monitoring Specialist Task Proficiencya. Knowledgeable in PC Operating System (Windows 98/XP/2000/7 and higher);b. Knowledgeable in Windows Server Operating System and Cloud (Azure, AWS)c. Knowledgeable in Linux Operating System;d. Monitor assigned task(s) including the scheduled reports globally;e. Knowledgeable in monitoring...

  • Monitoring Specialist

    3 days ago

    Ayala Alabang, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱250,000 - ₱450,000 per year

    Position Objective / Job SummaryThe Monitoring Analyst is responsible for delivering first-level support for global monitoring activities. This role ensures timely, professional, and accurate responses to alerts, safeguarding the stability and performance of critical IT services across the organization.Key ResponsibilitiesMonitor the health of networks,...

  • Monitoring Specialist

    3 days ago

    Ayala Alabang, National Capital Region, Philippines GECO Asia Pte. Ltd Full time ₱250,000 - ₱450,000 per year

    Job SummaryThe Monitoring Analyst is responsible for providing 1st-level support for all alerts andmonitoring supported services globally, ensuring prompt, professional, and courteousresponses.Key Functions:Monitor network and systems health, investigate signals, and report findings usingmonitoring software.Conduct initial analysis, troubleshooting,...

  • Business Analyst

    4 days ago

    Ayala Alabang, National Capital Region, Philippines InnovaThink Full time ₱900,000 - ₱1,200,000 per year

    Business AnalystMetro ManilaJob Title: Business AnalystLocation: Alabang, Muntinlupa CityJob Summary:The Business Analyst is responsible for gathering, analyzing, and documenting clear, actionable business requirements to support effective decision-making and solution design. The role focuses on improving business processes, reducing inefficiencies, and...

  • Compliance Analyst

    4 days ago

    Ayala Alabang, National Capital Region, Philippines RePay Full time ₱1,200,000 - ₱3,600,000 per year

    Company DescriptionRePay Digital Solutions is a startup company dedicated to providing individuals and businesses with online alternatives to traditional payment methods. Our mission is to support Filipino families by offering safe, accessible tools for managing personal and business finances globally.Role DescriptionThis is a full-time, on-site role for a...

  • Drone Analyst

    4 days ago

    Ayala Alabang, National Capital Region, Philippines KMC Solutions Full time ₱80,000 - ₱120,000 per year

    Make your next big career move by applying as KMC Solutions' next DRONE ANALYSTAs a Drone Analyst where you will play a pivotal role in the digitalization and automation of large-scale solar project construction. Your primary task will be to analyze drone-captured imagery to track and report on the construction progress of solar installations.On top of your...

  • WFM Analyst

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Cobden & Carter International Full time ₱900,000 - ₱1,200,000 per year

    Position: WFM Analyst Key Responsibilities: - Utilize workforce management software to create accurate forecasts and schedules for contact center operations - Monitor and analyze real-time data to ensure optimal staffing levels and make necessary adjustments to meet business needs - Conduct regular analysis of historical data to identify trends and develop...

  • Senior Security Operation Analyst

    4 days ago

    Ayala Alabang, National Capital Region, Philippines KMC Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    Make your next big career move by applying to KMC Solutions' next Senior Security Operations AnalystWe are seeking a highly skilled Senior Security Operations Analyst with significant hands-on experience in Microsoft Sentinel, as well as proficiency in Intune and Microsoft Defender for Endpoint. The ideal candidate will possess a minimum of five years'...

  • Operations Analyst

    13 hours ago

    Ayala Alabang, National Capital Region, Philippines Coforge Full time ₱900,000 - ₱1,200,000 per year

    Job Title:Operations Analyst / Engagement SpecialistSkills:Strong knowledge of engagement, admin processes, job codes, and risk workflows.Experience:at least 3 years of experience in engagement / admin process / risk workflowsLocation:Alabang, Muntinlupa CityWe at Coforge are hiring an Operations Analyst / Engagement Specialist with the following...