Monitoring Analyst

5 days ago

Ayala Alabang, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱1,500,000 - ₱3,000,000 per year

Job Title: Monitoring Analyst

Position Objective / Job Summary

The Monitoring Analyst is responsible for providing first-level support for global alerts and monitoring of supported services. This role ensures timely, professional, and courteous responses to incidents while maintaining system health and operational stability.

Key Responsibilities

  • Monitor the health and performance of networks, servers, and systems using monitoring tools.
  • Investigate alerts, perform initial analysis and troubleshooting, and escalate incidents in accordance with defined processes.
  • Log, tag, and track tickets; perform first-level fixes to meet Service Level Agreements (SLAs).
  • Coordinate with internal IT groups (Infrastructure, Applications, etc.) to ensure prompt resolution and SLA compliance.
  • Follow proper handover procedures for outstanding tickets and ongoing tasks.
  • Adhere to organizational policies, including Information Security standards.

Core Technical Competencies

  • Proficiency in PC Operating Systems (Windows 98/XP/2000/7 and above).
  • Skilled in Windows Server OS and cloud platforms (Azure, AWS).
  • Knowledge of Linux Operating Systems.
  • Experience with monitoring tools such as Nagios, AppDynamics, Elastic, and SolarWinds.
  • Competence in configuring alerts, navigation, and administration within monitoring systems.
  • Ability to create and deliver scheduled global monitoring reports.
  • Strong research skills using manuals, knowledge bases, and technical documentation.
  • Adaptability to evolving technologies with a willingness to learn.

Teamwork & Collaboration

  • Provide backup support to colleagues during unavailability or emergencies.
  • Document and hand over tasks effectively to ensure service continuity.

Additional Technical Knowledge

  • Familiarity with ITIL framework and IT service management principles.
  • Experience with ticketing tools.

Qualifications

Education:

  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field.

Experience:

  • At least 1 year of experience in monitoring or infrastructure support (problem tracking, incident management).
  • Advantageous: Exposure to application and network environments, software tool setup/configuration, and customer interaction.

Skills:

  • Strong organizational and prioritization abilities.
  • Excellent interpersonal and team collaboration skills.
  • Ability to simplify technical concepts for non-technical users.
  • Strong verbal and written communication skills.
  • Proficiency in computer operations, including SQL Databases, Windows OS, and Linux OS.

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