Monitoring Specialist

3 days ago

Ayala Alabang, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱250,000 - ₱450,000 per year

Position Objective / Job Summary

The Monitoring Analyst is responsible for delivering first-level support for global monitoring activities. This role ensures timely, professional, and accurate responses to alerts, safeguarding the stability and performance of critical IT services across the organization.

Key Responsibilities

  • Monitor the health of networks, systems, and applications using established monitoring tools.
  • Conduct initial analysis, troubleshooting, and escalation of incidents in accordance with defined processes.
  • Perform first-level fixes and ensure incidents are logged, tagged, tracked, and resolved within Service Level Agreements (SLAs).
  • Coordinate with internal IT groups (Infrastructure, Applications, etc.) to drive incident resolution.
  • Ensure effective task handover by documenting outstanding tickets and updates for the next shift.
  • Generate and maintain monitoring reports, supporting proactive analysis of system performance.
  • Adhere to organizational policies and information security standards.

Technical Competencies

Core Skills

  • Proficiency in PC operating systems (Windows 98/XP/2000/7 and above).
  • Experience with Windows Server, Linux, and cloud platforms (Azure, AWS).
  • Familiarity with monitoring tools such as Nagios, AppDynamics, Elastic, and SolarWinds.
  • Ability to configure, manage, and administer monitoring tools and alerts.
  • Skilled in researching and applying solutions using manuals, knowledge bases, and documentation.
  • Capable of preparing scheduled monitoring reports on a global scale.

Collaboration & Teamwork

  • Works effectively with Monitoring Support Specialists and IT colleagues to resolve issues.
  • Provides support coverage during colleague absences or emergencies.
  • Ensures smooth knowledge transfer and documentation during shift handovers.

Additional Technical Knowledge

  • Familiarity with the ITIL framework.
  • Knowledge of ticketing systems such as ServiceNow or JIRA.

Qualifications & Experience

Education

  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.

Experience

  • Minimum of 1 year of experience in monitoring or infrastructure support, including incident management.
  • Advantageous experience with network, application, or tool setup and configuration.
  • Customer support experience is a plus.

Skills & Attributes

  • Strong organizational and task prioritization skills.
  • Effective verbal and written communication skills.
  • Ability to translate technical issues into clear, user-friendly explanations.
  • Strong interpersonal skills with the ability to collaborate across teams.
  • Proficiency in SQL databases, Windows OS, and Linux OS.
  • Adaptable, detail-oriented, and proactive in learning new technologies.


This role plays a critical part in maintaining operational stability across global IT systems by ensuring effective monitoring and first-level incident response.

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