Monitoring Analyst

Job Title: Monitoring Analyst

Location: Alabang, Muntinlupa (3 times a week RTO -Hybrid)

Mode of Hiring: Full-time contract

JOB OPPORTUNITY:

Primary Technical abilities:

1. Monitoring Specialist Task Proficiency

a. Knowledgeable in PC Operating System (Windows 98/XP/2000/7 and higher);

b. Knowledgeable in Windows Server Operating System and Cloud (Azure, AWS)

c. Knowledgeable in Linux Operating System;

d. Monitor assigned task(s) including the scheduled reports globally;

e. Knowledgeable in monitoring tools such as but not limited to Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tools.

f. Ability to familiarize themselves with the research and information resources and knowledge bases at hand.

g. Ready to research questions using a variety of manuals and resources, and to work with other Monitoring Support Specialist and IT colleagues in resolving Alert/Monitoring concerns.

h. Shows eagerness to learn as one progress in the field and as one is faced with new questions and situations.

i. Knowledge of any of the following monitoring tools – Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tools. The ability to set up alerts and navigate on the monitoring tool is a good consideration.

j. Knowledge of Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tool Administration.

2. Teamwork

a. Ability to flexibly adjust to help other Monitoring Support Specialist in case of unavailability or emergency cases to ensure continuity of service.

b. Exercise turnover of activities to the next team member on duty.

Secondary Technical abilities:

1) Knowledge ITIL framework

2) Knowledge in ticketing tool

Behavior Abilities:

1. Self-motivated, eager to learn and grow in the IT profession

2. Team player must be able to work with people within and outside of the IT department.

3. Customer service oriented

4. Excellent communication skills, verbal and written. English speaking mandatory (French reading would be appreciated)

5. Ability to analyze and synthesize situations

6. Ability to Understand the business constraints

7. Dedication

PRINCIPAL RELATIONSHIPS: (Persons/institutions with whom the position has direct contact:

a. Internal – e.g., Immediate Supervisor, Immediate Subordinates, etc.

● Central Monitoring Team Leader

● Monitoring Support Specialist

● Other Tech Services Team Members

b. External – e.g., Consultants, applicants, customers, etc.)

● Global clients

SUPPLEMENTARY INFORMATION (Requirements):

a. Education

● Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology and/or related field.

b. Experience

● Has at least one (1) year of experience in Monitoring tasks or Infrastructure support including but not limited to problem tracking and Incident management.

● Exposure to technical set-up, configuration and maintenance of different applications, network environments, and software tools is an advantage.

● Exposure in dealing and talking with end customers.

c. Skills

● Organized and able to set priorities;

● Strong interpersonal skills and ability to deal effectively in a team environment;

● Ability to grasp system information and technical functions and ability to explain them into layman terms/words for easy understanding of end-customers;

● Strong verbal and written communication skills;

● Ability to organize, prioritize and schedule work assignments;

● Proficient in computer operations – knowledgeable with SQL Database, Windows operating systems, Linux operating;

d. Desirable Traits

● Honesty and Integrity

● Professional

● Resourceful and self-motivated

● Persevering and patient

● Eye for details

● Sense of urgency

● Sense of commitment

● Team orientation

● Practical and logical

● Strong communication skills

● Hard working

● Willing to work long hours

● Can work well under pressure and minimal supervision

e. Work hours and working conditions

● To provide 24x7 services to the company, Central Monitoring Team will work on different shifts

● Some days may be heavy while others may be light. Longer hours may be required when a need arises.