Monitoring Analyst

4 hours ago

Ayala Alabang, National Capital Region, Philippines Radix Systems Services Corporation Full time ₱900,000 - ₱1,200,000 per year

The Monitoring Analyst is responsible for providing 1 st level of support to all Alerts and Monitoring any of the supported services globally to the best of his/her ability, in a professional and courteous manner.

  • Responsible for monitoring the network and systems health investigation and signal to report by using monitoring software;
  • Conduct initial analyzation, troubleshooting, escalate and coordinate reported incidents by following the escalation process defined;
  • Follow appropriate handover process for outstanding logged tickets;
  • Consistently logs, tags, tracks and perform first level fix for but not limited to servers, network and application alerts as per the service level agreements and procedure;
  • Coordinates with other IT internal groups including the Infrastructure and Applications groups to ensure that service level agreements with the customers are met;
  • Complies with the Company's Policies and Procedures, including Information Security

Qualifications:

  • Monitoring Specialist Task Proficiency; Has at least one (1) year of experience in Monitoring tasks or Infrastructure support including but not limited to problem tracking and Incident management.
  • Knowledgeable in PC Operating System (Windows 98/XP/2000/7 and higher);
  • Knowledgeable in Windows Server Operating System and Cloud (Azure, AWS)
  • Knowledgeable in Linux Operating System;
  • Monitor assigned task(s) including the scheduled reports globally;
  • Knowledgeable in monitoring tools such as but not limited to Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tools.
  • Ability to familiarize themselves with the research and information resources and knowledge bases at hand.
  • Ready to research questions using a variety of manuals and resources, and to work with other Monitoring Support Specialist and IT colleagues in resolving Alert/Monitoring concerns.
  • Shows eagerness to learn as one progress in the field and as one is faced with new questions and situations.
  • Knowledge of any of the following monitoring tools – Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tools. The ability to set up alerts and navigate on the monitoring tool is a good consideration.
  • Knowledge of Nagios, App Dynamic, Elastic, SolarWinds and other Monitoring tool Administration
  • Proficient in computer operations – knowledgeable with SQL Database, Windows operating systems, Linux operating

Additional Notes:

  • Benefit from a lesser tax percentage under consultancy setup
  • This is a 6-month or 1 year contract position with our client; subject for extension and absorption based on performance and project needs.
  • Work location will be at Alabang, Muntinlupa with three days RTO and 2 days work from home per week

Job Type: Full-time

Benefits:

  • Company events
  • Promotion to permanent employee

Application Question(s):

  • What is your expected salary?

Experience:

  • Linux: 1 year (Preferred)
  • Monitoring and Infrastructure Support: 1 year (Preferred)
  • Nagios tool: 1 year (Preferred)

Work Location: In person

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