Customer Service Representative
7 hours ago
Indeed Job Posting: Retailer Support Agent (Onsite | Acquire Intelligence)
Position: Retailer Support Agent
Company: Acquire Intelligence
Headcount Needed: 25
Salary: ₱27,500 basic monthly
Work Setup: Onsite
Location: Ortigas
About the Role
Acquire Intelligence is hiring Retailer Support Agents with solid customer service and sales experience. You will support retailers with inquiries, product assistance, troubleshooting, and service navigation.
Responsibilities
- Support retailers via phone, chat, or email
- Provide accurate information on products and services
- Troubleshoot retailer concerns and resolve issues efficiently
- Recommend relevant products or solutions when applicable
- Document interactions properly and follow process guidelines
- Meet performance KPIs (Quality, AHT, CSAT, Sales)
Qualifications
- Minimum 1 year BPO experience
- Experience aligned with Customer Service and Sales program expectations
- Strong English communication and analytical skills
- Customer-first attitude with problem-solving abilities
- Willing to work onsite and in shifting schedules
- Can thrive in a fast-paced, KPI-driven environment
What We Offer
- ₱27,500 basic salary
- Performance and attendance incentives
- Comprehensive HMO coverage
- Career growth within Acquire Intelligence
- Supportive and collaborative work environment
Job Types: Full-time, Permanent
Pay: Php27,500.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Experience:
- Call center: 1 year (Required)
Work Location: In person
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