Workforce Lead

5 days ago

Bacolod City, Western Visayas, Philippines Ubiquity Full time

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Responsibilities:

  • Supervises 20 Real time Analysts Globally
  • Perform one on one coaching with the RTA's
  • Train and Orient new RTA's
  • Analyze intra-day staffing reports and recommends changes to staffing in order to meet

service level client expectations and requirements.

  • Make objective recommendations on incident management
  • Coordinates with Operational leadership to advise potential opportunities that will affect

the achievement of Service Level goals

  • Reviews contact center trends, including call volume, call patterns, staff productivity,

attrition rates.

Qualifications:

  • 1 to 5 year's experience Workforce experience in a BPO
  • Inbound performance analytics experience
  • At least 2 years workforce supervisory experience
  • Highly proficient with Microsoft office applications (excel spreadsheets)
  • Detail oriented
  • Above average verbal and written communication skills
  • Flexible in working different shift schedules especially graveyard

What we do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone can contribute their ideas and feels free to be their most authentic self.

Y3VRPGXODF

  • Workforce Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Innodata Knowledge Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    This role is key in managing resource planning, real-time monitoring, and ensuring operational efficiency across teams.Key Responsibilities:Forecasting, scheduling, and capacity planningReal-time monitoring and SLA managementReporting on productivity and performance metricsCollaborating with operations for continuous improvementEducational BackgroundA...

  • Workforce Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Innodata Full time ₱1,500,000 - ₱2,500,000 per year

    This role is key in managing resource planning, real-time monitoring, and ensuring operational efficiency across teams.Key Responsibilities:Forecasting, scheduling, and capacity planningReal-time monitoring and SLA managementReporting on productivity and performance metricsCollaborating with operations for continuous improvementEducational BackgroundA...

  • Workforce Management Team Lead

    5 days ago

    Cebu City, Central Visayas, Philippines Majorel Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring: Workforce Management Team Lead We are seeking a dynamic and organized Workforce Management Team Lead to oversee staffing operations and optimize workforce efficiency. The ideal candidate will lead a team to ensure proper scheduling, resource allocation, and performance management while driving operational excellence. Location:Cebu City,...

  • START ASAP Workforce Management Team Lead

    5 days ago

    Cebu City, Central Visayas, Philippines Teleperformance Full time ₱1,500,000 - ₱2,500,000 per year

    The role We have an exciting opportunity for an experienced Workforce Management Team Lead to join our dynamic team at Teleperformance in Cebu City, Cebu. In this full-time role, you will be responsible for overseeing the workforce management operations, ensuring efficient scheduling and staffing to meet our clients' needs.Key responsibilitiesDevelop and...

  • Unit Manager

    5 days ago

    Bacolod City, Western Visayas, Philippines InteLogix Full time ₱900,000 - ₱1,200,000 per year

    Who We AreInteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our...

  • Operations Manager

    5 days ago

    Bacolod City, Western Visayas, Philippines InteLogix Full time ₱1,500,000 - ₱2,500,000 per year

    Who we are:InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our...

  • HR Business Partner

    5 days ago

    Bacolod City, Western Visayas, Philippines Ubiquity Full time ₱1,500,000 - ₱2,500,000 per year

    About the role Ubiquity is seeking an experienced HR Business Partner to join our growing team in Bacolod City, Negros Occidental. This is a full-time position that will play a strategic role in supporting our people and operations as we continue to expand our presence across the region. Relocation assistance will be provided for the successful...

  • Temple Custodial Supervisor

    1 week ago

    Bacolod City, Western Visayas, Philippines The Church of Jesus Christ of Latter-day Saints Full time ₱250,000 - ₱600,000 per year

    Job DescriptionEnsure the temple reflects the beauty, cleanliness, and sacred nature of the temple experience.Maintain temples at standards established by the Frist Presidency as outlined in the Temple Facilities handbook.Train, motivate, and supervise a crew of full and /or part-time custodians, church service missionaries or volunteers.Assist in custodial...

  • Assistant Operations Manager

    5 days ago

    Bacolod City, Western Visayas, Philippines InteLogix Full time ₱1,500,000 - ₱2,500,000 per year

    JOB SUMMARY:This role requires a multi-talented leader with deep CX background to help InteLogix evolve its customer care organization onsite in Bacolod City, Negros Occidental, PH. The ideal candidate will be focused on setting and achieving targets, fostering a strong team environment across agents, and thinking strategically and analytically. This...

  • Lead - Workforce Management | Cebu City

    5 days ago

    Cebu City, Central Visayas, Philippines Omega Healthcare Management Services Inc. Full time $40,000 - $60,000 per year

    People Management• Staffing CoverageResponsible for overseeing recruitment activities, conducting interviews, and making informed hiring decisions to ensure optimal staffing levels are maintained.• Performance MonitoringMonitors employee attendance, punctuality, and overall performance, while providing constructive feedback and coaching to support...