Operations CSR

5 days ago

Quezon City, National Capital Region, Philippines Acquire Intelligence Full time ₱300,000 - ₱600,000 per year
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Brief New role

Role: Operations CSR

Wages and conditions: Same as Marketing/Product

Skills: Strong Microsoft Suite Efficiency (Particularly: Word, Excel, Powerpoint, Sharepoint)

Communication skills, attention to detail, time management, self-motivation, data entry

IT set up: Same as Marketing/Product + PMS access - reduced access can be provided (i.e. not admin or can't download files)

Refer A friend Program:
  • Checking Requests meet criteria
  • Loading approved requests into Finance Spreadsheet
Operational Policy & Procedure enquires:
  • Directing to Document Hub and linking relevant Guide / Cooee article
Closed store inbox queries:
  • Returning message bank calls
  • Sending prescriptions and patient data as requested
Debtors Reports:
  • Downloading Outstanding Debtors reports in Excel format
  • Collating Data into Excel spreadsheet
Locums:
  • Sending requirement emails to Agencies
  • Booking locums if they fit criteria provided
  • Updating Booking Spreadsheet - bookings and costs for labour management
  • Collation of invoices for approval by RMs
  • Corporate traveller access/usage for bookings
Optometrist setup
  • User setup on PMS
  • HICAPS / Defence Health preferred provider setup
  • DVA setup
Onboarding Set up (data entry for new onboarding stores)
  • Discount Codes set up
  • 3rd party Codes Lens set up
  • Updating New Account Numbers
  • Updating Contact Lens Pricing
Document Hub Management
  • Updating existing policies and procedures
  • Updating naming and filing /management of document hub
Stocktake management
  • Reporting on completion of tasks / Outstanding stores for stocktake tasks i.e. submission of dates, submission of reports
Manual reporting
  • Reports for Regional Sales Managers
Join the A-Team and experience the A-Life

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