Assistant Learning and Development Manager

JCC Asia Back Office Inc. requires an Assistant Learning and Development Manager to support both the Operations Manager and Learning and Development Manager in organizing, planning, and delivering training sessions for all our key employees. The successful candidate will be responsible for supporting and aiding in the education and preparation of our staff, inclusive of new recruits and existing staff across both the Virtual Administrator and Statement of Advice teams. We are looking for an ambitious, organized and highly efficient expert having the drive to learn Australian and New Zealand Financial services and then comprehensively teach it to newly appointed staff. The applicant must have a passion for learning and teaching.

The Atlas Board is therefore seeking a highly motivated individual with high-level communication skills to fulfil the above new role based in Makati, Philippines. The role will report to the Operations Manager on matters pertaining to the delivery of company objectives through ongoing effective delivery of training, learning and development at JCC Asia Back Office Inc. Reporting requirements relating to operational account functions will remain unchanged.

Specifically, the Board is seeking an experienced training candidate to support the organization's learning and development strategy, assist in managing its implementation, and measure its impact. A successful candidate will be passionate about teaching and learning and excited about the prospect of leading by example. The successful candidate will be working closely with the Operations Manager as well as members of the senior executive team to ensure goals and objectives are achieved, and that the appointee is well supported. It is imperative that the successful candidate hold a comprehensive knowledge of teaching to be an Assistant Learning and Development Manager.

Key duties and responsibilities:

Support the Operations Manager in all matters pertaining to the delivery of quality learning and development of staff across the organization.

Act in the capacity of the Learning and Development Manager as required to meet organisational need.

Ensure strategic alignment of the training department with business goals.

Evaluate individual and organizational performance to ensure training is meeting business needs and improving performance.

Organise meetings with management teams before preparing course materials to ensure a detailed understanding of training subjects and processes.

Collect information from senior management and other departments regarding how well employees retain information and use the concepts learned in training courses.

Administer tests after the completion of training courses to determine the effectiveness of training strategies.

With the assistance and support of the Executive management team, create printed instructional materials to be distributed during training inclusive of training packages and modulated training manuals.

Actively seek current training methods and best practices to facilitate training employees.

10.   Conduct regular meetings with senior management to identify subjects to be addressed or areas in need of additional instruction.

11.   Identify training needs by consulting with relevant staffing units and management and using needs assessments and analysis..

12.   Optimise training processes for efficiency.

13.   Select and manage resources related to training requirements, inclusive of technologies and technical personnel required for training purposes.

14.   A degree in education or a related discipline is preferred but not essential.

15.   Willingness to learn about Financial Services in Australia and then be able to teach it effectively to new starters.

Experience in analyzing company needs, lesson planning, development, and implementation as they relate to learning and development inclusive of training plans and materials.

Strong knowledge of teaching theory for creating effective instructional materials

Degree in Education or related discipline is preferred

Instructional experience in a group business setting

Proficient in using Microsoft Suite.

Demonstrated comprehensive knowledge of Company procedures, practices, and services inclusive of confidentiality.

Strong understanding of business goals and standards for customer service

Ability to communicate effectively with senior management and other departments.

Proven performance in reporting skills and producing high-level and accurate documents.

10.    Excellent leadership skills, coupled with high level written, oral and communication skills.

11.    Strong ability to learn quickly.

12.    Excellent English communication skills (verbal and written)

13.    Excellent attention to detail, problem solving, leadership and analytical skills.

14.    Ability to multi-task, manage time and the ability to prioritise tasks to meet deadlines.

15.    Ability to work independently in a team environment.

16.    Willingness to adhere to the Australian Calendar

1. Professional, Enthusiastic, Goal Oriented and Punctual.

2. Willing to work around the Australian holiday Calendar is essential.

3. Proven performance in leadership/enhanced leadership capabilities.