Virtual Customer Service Associate

4 days ago


Davao City, Davao, Philippines Amazon Full time ₱600,000 - ₱1,000,000 per year
DESCRIPTION

Role: Virtual Customer Service Associate (VCSA) - DAVAO CITY*

  • (Must have at least a year of BPO experience)
    • Excluding District 3 of Davao City: Toril, Tugbok, Calinan, Baguio and Marilog

Job Type: Permanent, Full-time

Our mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Virtual Customer Service Associate?

As an Amazon Virtual Customer Service Associate, you have very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our North America and/or United Kingdom (UK) markets/ customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters, website guidance and digital and devices concerns. Our Virtual Customer Service Associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.

What are your hours?

This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours, and all throughout your shift, you are expected to receive calls, chat and/or email and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. You will learn more about your exact schedule closer to your start date.

BASIC QUALIFICATIONS

What qualifications do we need from you?

  • Must have at least a year of BPO experience
  • Minimum age: 18 years old
  • Completed at least two years in college or Senior High Graduate; or
  • High school graduate (old curriculum) with at least one (1) year customer service experience; or,
  • Less than two years in college with at least one (1) year customer service experience.
  • Have the right to work in the Philippines without restrictions.
  • Strong communication skills in English (both written and oral fluency).
  • The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls, chat and/or email and assist our customers.
  • Willingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
  • Understand and accept schedule changes based on business needs.
  • Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
  • The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
  • You'll need a quiet, distraction-free work space (dedicated office space with desk and chair)
  • Must have an internet connection with a minimum of 50Mbps download speed and 50Mbps upload speed from a reliable internet provider (Fiber and DSL connection types only). Internet connection must be a dedicated line. Wireless Prepaid/Postpaid, Broadband stick, Satellite and LTE type of internet connections CANNOT be used.
  • Internet service provider must be either PLDT, Sky, Globe or Converge.
  • Internet device (Modem/Router) must be LAN capable.
  • Should have a dedicated workspace or an office-like room at home.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity.
  • Should ensure 'Work-like' environment with no disturbance during the work hours.
  • Address location should be within Davao City only, excluding the barangays of Toril, Tugbok, Calinan, Baguio Proper and Marilog.
  • Your mailing address must be current (apartment, house, suite, etc.) PO Boxes are not supported; a physical address is required for you to receive your equipment and the declared mailing address upon application will serve as your official work area.

What strengths will you bring?

  • Hard-working, articulate, and detail-oriented.
  • Friendly and customer-focused in every situation.
  • Ability to learn quickly and embrace change.
  • Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

  • Government-mandated benefits
  • Health Maintenance Organization (HMO)
  • Medical Spending Account
  • Life and Personal Accident Insurance
  • Expert training and ongoing opportunities to learn more and develop your skills
  • Employee Assistance Program
  • Annual and Sick Leaves
  • Other Paid Time Off

What should you prepare for your application?

  • Government-issued IDs
  • Proof of statutory numbers: SSS, Tax Identification Number (TIN), Pagibig, and Philhealth
  • NBI Clearance – the certificate's "date printed" or "validity" should not be older than 90 days

If this sounds like it's you, then click on the link below to start the application process

You'll need to allow 1-2 hours to complete full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/ desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.

If successful, we will contact you about next steps

Please review the Do's and Dont's of the position in this video:

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.



  • Davao City, Davao, Philippines Amazon Full time ₱150,000 - ₱250,000 per year

    Role: Virtual Customer Service Associate (VCSA) - DAVAO CITY*(Must have at least a year of BPO experience)*Excluding District 3 of Davao City: Toril, Tugbok, Calinan, Baguio and MarilogJob Type: Permanent, Full-timeOur mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving...


  • Davao City, Davao, Philippines SEA Olympus Marketing Inc. Full time $30,000 - $60,000 per year

    CUSTOMER SERVICE ASSOCIATEThe customer service associate (CSA) is responsible for delivering exceptional service to customers through various channels, such as phone, email, chat, or face to face interactions. They play a crucial role in ensuring customer satisfaction, resolving issues, and building positive relationships with customers both external and...


  • Davao City, Davao, Philippines Eighty 20 Virtual, Inc. Full time ₱480,000 - ₱600,000 per year

    Job Qualifications:Proven experience as an Executive Assistant, Virtual Assistant, or similar role.Basic knowledge of website updates and content organization (preferred but not required).Strong organizational and time-management skills.Excellent verbal and written communication skills.Proficiency in Google Workspace, Microsoft Office, CRM systems, and...


  • Davao City, Davao, Philippines Eighty 20 Virtual, Inc. Full time ₱17,000 - ₱20,000 per year

    Virtual Assistant – General Admin SupportOffice-Based | US Time Zone | 20 Hours per WeekWe are looking for a Virtual Assistant (VA) to provide general administrative support and help manage day-to-day tasks for our client. The ideal candidate is proactive, organized, and capable of handling various admin and communication duties with minimal...


  • Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

    Talent Outsourcing Channel Solutions is hiring a Full time Customer Service Associate role in Ecoland, Davao Region. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, EveningTuesday: Morning, EveningWednesday: Morning, EveningThursday: Morning, EveningFriday: Morning, EveningSaturday: Morning,...


  • Davao de Oro, Davao, Philippines TREXAN CAREER SYSTEMS Full time ₱15,000 - ₱25,000 per year

    Customer Service Representative (Work Onsite | Virtual Process | Cebu IT Park | Up to 25K Salary) Cebu IT Park, Cebu City Full-Time Position Salary: Up to PHP 25,000 Package Work Onsite | Virtual Hiring Process Open for Newbies and Tenured CandidatesJob Highlights Virtual Recruitment Process – Fast and hassle-free Work Onsite at Cebu IT Park – Premier...

  • Service Associate

    3 weeks ago


    Davao City, Davao, Philippines CBS China Bank Savings Full time

    Service Associate is responsible for providing services such as account opening and client verification, account maintenance, other special services and all other miscellaneous services that bank may offer.Qualifications:Bachelor's Degree in any field, preferably business-relatedPreferably at least one (1 ) year experience in branch banking operations, but...


  • Davao City, Davao, Philippines New City Commercial Corporation Full time ₱150,000 - ₱250,000 per year

    Interacts with customers both internal and external to provide information in response to inquiries, concerns and grievances. Ensures the proper implementation of all income generating schemes of the marketing department. The CSA's are also the front-liners of the NCCC Rewards Club.Qualifications:Has completed at least 2 years in college or a senior high...


  • Davao City, Davao, Philippines S.E.A. Olympus Marketing, Inc. Full time ₱156,000 per year

    CUSTOMER SERVICE REPRESENTATIVEThe customer service associate (CSA) is responsible for delivering exceptional service to customers through various channels, such as phone, email, chat, or face to face interactions. They play a crucial role in ensuring customer satisfaction, resolving issues, and building positive relationships with customers both external...


  • Davao City, Davao, Philippines Snapscale Full time

    OverviewAre you a highly organized individual with good English and a desire to grow? Have you worked in customer service or spoken with American clients before? If so, Snapscale wants to meet youWe're hiring motivated individuals in Davao City for an in-office opportunity with paid training to become a Healthcare Virtual Assistant (HVA) — no healthcare...