Customer Service Associate

3 days ago

Davao City, Davao, Philippines SEA Olympus Marketing Inc. Full time $30,000 - $60,000 per year

CUSTOMER SERVICE ASSOCIATE

The customer service associate (CSA) is responsible for delivering exceptional service to customers through various channels, such as phone, email, chat, or face to face interactions. They play a crucial role in ensuring customer satisfaction, resolving issues, and building positive relationships with customers both external and internal. The CSA connects the sales team to the support group such as warehouse, logistics, production, and finance.

Responsibilities

  • Address customer inquiries, complaints, and requests promptly and professionally. Provide accurate information about products, services, pricing, and company policies.
  • Process customer orders, returns, exchanges efficiently and accurately. Help customers navigate the ordering process and resolve any issues or discrepancies with their orders.
  • Handle customer complaints and investigate issues thoroughly.
  • Follow company policies, procedures, and guidelines for customer service operations.
  • Ensure compliance with quality standards, security protocols, and regulatory requirements.

Qualifications

  • Bachelor's degree in business administration, marketing. or a related field.
  • Excellent communication and interpersonal skills, both verbal and written
  • Strong problem-solving and conflict resolution abilities
  • Ability to multitask, prioritize tasks, and work effectively under pressure
  • Proficiency in computer applications

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