Customer Support Specialist

4 days ago

Manila, National Capital Region, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time ₱400,000 - ₱600,000 per year

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Responsibilities

  • Creating and managing orders for new shipments
  • Creating import and export FCL, LCL, and Air forwarding jobs
  • Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents
  • Lodging Sea Cargo, Export Customs Manifest, PRA
  • Sending documents to brokers for Import Clearance, EDN request for Export Clearance
  • Sending cartage advise, EDO, and other necessary documents to transport
  • Coordinate cartage with transport and client
  • Monitor customs clearance, follow up on missing documents and requirements to complete clearance
  • Send invoices to the clients once costing is approved and follow-up payment
  • Send payment request for COD payments such as: disbursements to broker, port charges to shipping line
  • Answer phone calls and respond to emails from clients
  • Create potential clients in Client Intelligence and build database based on information provided
  • Draft quotes; follow-up feedback on proposals generated
  • Any other tasks that may be assigned by the client/Team Leader

Requirements

  • At least 2-years of experience in the same role/same industry is required for this position
  • Good customer service skills
  • Excellent English skills in both written and oral
  • Ability to cope with repetitive or continuous support queries
  • Solid computer skills with the ability to learn new systems quickly
  • With positive attitude towards difficult situation
  • Willing to work in Ortigas/Cubao
  • Can start ASAP

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