ITSM Process Owner

2 weeks ago

Taguig, National Capital Region, Philippines New York Global Consultants Inc. (NYGCI) Full time ₱900,000 - ₱1,200,000 per year

Qualifications

The Requirement

Bachelor's degree in Information Technology, Computer Science, or a related field

3-5 years prior experience in a process ownership role or manager of a service governance organization

Previously led horizontal organization responsible for the development, revision, and execution of operational level ITSM processes

Lifecycle management of ITSM processes at the enterprise level

Ability to operationalize business specific processes into an ITSM support model

Retain neutral position during process design, revision, and continuous improvement

Lead process owners to ensure completeness, accuracy, and quality of ITSM processes

Demonstrated IT service operations management leadership within a Fortune 500 scale operation or major international service solutions provider in a global 24 x 7 service delivery environment.

Ability to quickly understand the applicability of industry best practices at the organization and tower level.

Experience leading a managing ITSM processes in a matrixed management environment.

Demonstrated ability to apply governance, regulatory / legal, and financial constraints to enterprise service management.

Balance the interest of the enterprise and operational design in continuous improvement activities.

  • Prior experience working in a hybrid support model with portion outsourced and portion insourced.

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