Experience Owner

About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.

Come and be a part of this success.

About The Role
Reporting to the Experience Owner Manager, this role is central in protecting the integrity of our Order-to-Cash (O2C) processes while driving automation and improvements to uplift customer experience.

Key Accountabilities Include

• Process ownership and transformation (primary focus of this role)

Developing end-to-end value chains, driving standard work and strategic process design

Engaging with teams across the value chain, including Sales and Marketing, Maritime and Commercial Risk Governance, Functional Integrity, other Service Delivery Leads (SDLs) in GBS, and Technology, to gather input into the design of end-to-end O2C processes.

Translating stakeholder inputs into technical process designs to guide the transition from current state O2C processes to a future state that enables streamlined operations and enhanced customer satisfaction.

Leading governance work related to process changes and knowledge management within the O2C framework.

• Delivering customer value and productivity through an improvement pipeline of initiatives

Acting as a transformation agent for process re-engineering, automation, cash prioritization, and advancing the Outbound digital roadmap.

Supporting the prioritization of initiatives that align with overall business priorities, customer strategies, and the Outbound digital roadmap.

Quantifying benefits to support value cases and benefits realization for O2C transformation initiatives.

Partnering with Technology and collaborating with cross-functional teams on project planning, progress tracking, change management and timeline management.

• Driving collaboration

Facilitating collaboration across the end-to-end value chain through influence and connection with key partners and customers, leveraging the BHP Operating System (BOS)

Connecting, influencing, and engaging stakeholders for alignment on strategic initiatives.

Building and maintaining relationships with key internal and external stakeholders, ensuring effective collaboration across the value chain.

Applying business context and risk management expertise to contribute to the O2C team's overall performance and success.

About You
You will be a great fit for this role if you have:

Deep understanding of Order-to-Cash processes and pain points in areas such as Sales Operations, Maritime Operations, and Credit and Market Risk.

Proven track record in process improvement, driving standard work and understanding of the governance, risk & control universe in Commercial Outbound.

A passion for continuous improvement and digital transformation (digital savvy).

Strong communication and stakeholder management skills, enabling you to build relationships and drive alignment across diverse teams.

Commercial acumen and financial literacy, allowing you to articulate commercial positions to internal and external stakeholders.

The ability to prioritize customer value and drive improvements through innovation, process re-engineering, and automation.

Join us and be part of a dynamic team that's shaping the future of O2C through innovation, technology, and customer-centric strategies.

About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.

If you are already employed directly by BHP, please log in using your BHP email address or apply via our internal jobs portal.
Supporting a Diverse Workforce
The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.

At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that's more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at

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