Tele Collection Specialist

4 days ago

Manila, National Capital Region, Philippines Snaphunt Full time $40,000 - $60,000 per year

The Offer

  • Join a market leader within FinTech
  • Leadership Role
  • Fantastic work culture

The Job

The Job

  • Customer Engagement: Initiate outbound calls to customers who have outstanding debts, establishing rapport and maintaining a professional and empathetic demeanor throughout the conversation.
  • Negotiation: Negotiate repayment terms, settlements, or alternative arrangements with customers to resolve delinquent accounts while adhering to company policies and guidelines.
  • Documentation: Maintain accurate and thorough records of all customer interactions, payment agreements, and any relevant information in our systems.
  • Compliance: Ensure all collection activities comply with relevant laws, regulations, and industry best practices, including the Fair Debt Collection Practices Act (FDCPA).
  • Customer Education: Educate customers about their outstanding balances, payment options, and financial responsibilities in a clear and respectful manner.
  • Problem Solving: Analyze each customer's financial situation and recommend suitable solutions that align with their ability to pay and the company's goals.
  • Reporting: Generate and submit regular reports on collection activities, account statuses, and trends to management.
  • Adaptability: Stay up-to-date with industry trends and adapt to new collection techniques and strategies to maximize recovery rates.

The Profile

The Ideal Candidate

  • Previous Collections Experience: Minimum of 1 year of experience in collections or a related role, preferably in a financial services environment.
  • Excellent Communication: Strong verbal and written communication skills, with the ability to engage and negotiate effectively over the phone.
  • Empathy: Demonstrated ability to empathize with customers' financial situations while maintaining professionalism.
  • Problem Solving: Effective problem-solving skills and the ability to think critically to find solutions.
  • Compliance Knowledge: Familiarity with debt collection regulations and compliance standards, including FDCPA.
  • Computer Proficiency: Comfortable using collection software, CRM systems, and Microsoft Office Suite.
  • Ethical Conduct: Maintain a high level of integrity and ethical conduct in all collection activities.

The Employer

Our client offers you the easiest way to afford what you want and need today. Our client brand centers around making shopping and payment processes seamless and convenient.

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