Tele Collection Specialist

3 weeks ago

Manila, National Capital Region, Philippines Billease Full time
Overview

CHRA Passer Batch 51 | BILLEASE Recruitment Specialist | BS Psychology San Beda University Manila (Academic Distinction, Rank 12)

The Job
  • Customer Engagement: Initiate outbound calls to customers who have outstanding debts, establishing rapport and maintaining a professional and empathetic demeanor throughout the conversation.
  • Negotiation: Negotiate repayment terms, settlements, or alternative arrangements with customers to resolve delinquent accounts while adhering to company policies and guidelines.
  • Documentation: Maintain accurate and thorough records of all customer interactions, payment agreements, and any relevant information in our systems.
  • Compliance: Ensure all collection activities comply with relevant laws, regulations, and industry best practices, including the Fair Debt Collection Practices Act (FDCPA).
  • Customer Education: Educate customers about their outstanding balances, payment options, and financial responsibilities in a clear and respectful manner.
  • Problem Solving: Analyze each customer's financial situation and recommend suitable solutions that align with their ability to pay and the company's goals.
  • Reporting: Generate and submit regular reports on collection activities, account statuses, and trends to management.
  • Adaptability: Stay up-to-date with industry trends and adapt to new collection techniques and strategies to maximize recovery rates.
The Ideal Candidate
  • Previous Collections Experience: Minimum of 1 year of experience in collections or a related role, preferably in a financial services environment.
  • Excellent Communication: Strong verbal and written communication skills, with the ability to engage and negotiate effectively over the phone.
  • Empathy: Demonstrated ability to empathize with customers' financial situations while maintaining professionalism.
  • Problem Solving: Effective problem-solving skills and the ability to think critically to find solutions.
  • Compliance Knowledge: Familiarity with debt collection regulations and compliance standards, including FDCPA.
  • Computer Proficiency: Comfortable using collection software, CRM systems, and Microsoft Office Suite.
  • Ethical Conduct: Maintain a high level of integrity and ethical conduct in all collection activities.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Accounting/Auditing and Finance

#J-18808-Ljbffr

  • Collections Assistant

    2 weeks ago

    Manila, National Capital Region, Philippines China Bank PH Full time

    OverviewThe Collections Assistant is primarily responsible for the collection actions primarily through inbound and outbound tele-calling activities for cardholders with over limit, past due and delinquent cards in order to minimize losses of the Bank. He or she applies different collection strategies in order to mitigate risk. The Collections Assistant is...

  • Tele Collections Supervisor

    7 days ago

    Manila, National Capital Region, Philippines First Digital Finance Corporation Full time ₱300,000 - ₱360,000 per year

    CAN START ASAPWILLING TO WORK ONSITE IN MANILAAbout UsBillease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to...

  • Freight Forwarding Tele Sales Support Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines LeapFroggr Full time

    Join to apply for the Freight Forwarding Tele Sales Support Specialist role at LeapFroggr.We are seeking a result-oriented individual with experience in freight forwarding or logistics to generate new opportunities for our company.ResponsibilitiesPerform telemarketing, including cold and warm calling, to set appointments.Follow up daily to confirm...

  • Collections Specialist

    1 week ago

    Manila, National Capital Region, Philippines UnionDigital Bank Full time $40,000 - $60,000 per year

    Role Overview:The Collections Specialist plays a critical role in managing and resolving delinquent accounts for Union Digital bank. This position is responsible for ensuring that overdue payments are collected efficiently while maintaining compliance with regulatory standards and upholding the bank's reputation for excellent customer service. The ideal...

  • Collections Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCollections Full time $60,000 - $80,000

    Role DescriptionWe are seeking a skilled Collections Specialist to oversee our end-to-end collections effort for service and installation invoices. This is a hands-on, call-heavy role where the primary objective is to collect outstanding invoices while providing excellent customer service and identifying opportunities for growth.The ideal candidate will...

  • Collections Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeecollections Full time ₱900,000 - ₱1,250,000

    Our ideal candidate will be a seasoned professional with extensive experience in collections and customer service.About the RoleWe are seeking an exceptional individual to join our team as a specialist in collections, who can effectively manage relationships and ensure timely payments from clients.This is a unique opportunity for someone who thrives in a...

  • Credit & Collections Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Credit & Collections Specialist page is loadedCredit & Collections SpecialistApply locations Manila time type Full time posted on Posted Yesterday job requisition id R99763The Credit and Collections Specialist will investigate credit applications and approves applications within established guidelines for companies and individuals.· Minimizes financial risk...

  • Billing and Collection Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines AboitizPower Full time

    OverviewBilling and Collection Specialist | SystemsJoin to apply for the Billing and Collection Specialist | Systems role at AboitizPower.ResponsibilitiesSupports the end-to-end billing process by ensuring accurate data input, validation, configuration, and system utilization.Collaborate closely with internal teams and leverages system tools to ensure proper...

  • In-house Tele Collector

    1 week ago

    Manila, National Capital Region, Philippines Chailease Berjaya Finance Corporation Full time ₱144,000 - ₱216,000 per year

    Benefits:Monthly IncentivesPaid OvertimeAllowancesLeave CreditsHMO and life insurance13th-month payAnnual performance-based/company profit bonusesAnnual performance-based salary increases.Professional Development OpportunitiesDuties and responsibilities:Handles and monitors in-house collection follow-up bucket of 1-30 days past due or M0 to M1; computes...

  • Collections Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Spring Financial Full time

    OverviewJoin to apply for the Collections Specialist (Customer Care) role at Spring Financial.PLEASE NOTE – This is a full-time permanent, overnight, work-from-home position.Compensation & BenefitsMonthly Salary: ₱31,000-₱36,000Monthly Performance Bonus up to ₱4,500Internet Reimbursement up to ₱2,000 Per MonthAnnual Paid Company OutingPaid Time Off...