Tele Collection Specialist

3 hours ago

Manila, National Capital Region, Philippines Billease Full time
Overview

CHRA Passer Batch 51 | BILLEASE Recruitment Specialist | BS Psychology San Beda University Manila (Academic Distinction, Rank 12)

The Job
  • Customer Engagement: Initiate outbound calls to customers who have outstanding debts, establishing rapport and maintaining a professional and empathetic demeanor throughout the conversation.
  • Negotiation: Negotiate repayment terms, settlements, or alternative arrangements with customers to resolve delinquent accounts while adhering to company policies and guidelines.
  • Documentation: Maintain accurate and thorough records of all customer interactions, payment agreements, and any relevant information in our systems.
  • Compliance: Ensure all collection activities comply with relevant laws, regulations, and industry best practices, including the Fair Debt Collection Practices Act (FDCPA).
  • Customer Education: Educate customers about their outstanding balances, payment options, and financial responsibilities in a clear and respectful manner.
  • Problem Solving: Analyze each customer's financial situation and recommend suitable solutions that align with their ability to pay and the company's goals.
  • Reporting: Generate and submit regular reports on collection activities, account statuses, and trends to management.
  • Adaptability: Stay up-to-date with industry trends and adapt to new collection techniques and strategies to maximize recovery rates.
The Ideal Candidate
  • Previous Collections Experience: Minimum of 1 year of experience in collections or a related role, preferably in a financial services environment.
  • Excellent Communication: Strong verbal and written communication skills, with the ability to engage and negotiate effectively over the phone.
  • Empathy: Demonstrated ability to empathize with customers' financial situations while maintaining professionalism.
  • Problem Solving: Effective problem-solving skills and the ability to think critically to find solutions.
  • Compliance Knowledge: Familiarity with debt collection regulations and compliance standards, including FDCPA.
  • Computer Proficiency: Comfortable using collection software, CRM systems, and Microsoft Office Suite.
  • Ethical Conduct: Maintain a high level of integrity and ethical conduct in all collection activities.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Accounting/Auditing and Finance

#J-18808-Ljbffr

  • In-house Tele Collector

    3 weeks ago

    Manila, National Capital Region, Philippines Chailease Berjaya Finance Corporation Full time

    Benefits:Monthly IncentivesPaid OvertimeAllowancesLeave CreditsHMO and life insurance13th-month payAnnual performance-based/company profit bonusesAnnual performance-based salary increases.Professional Development OpportunitiesDuties and responsibilities:Handles and monitors in-house collection follow-up bucket of 1-30 days past due or M0 to M1; computes...

  • Credit & Collections Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Credit & Collections Specialist page is loadedCredit & Collections SpecialistApply locations Manila time type Full time posted on Posted Yesterday job requisition id R99763The Credit and Collections Specialist will investigate credit applications and approves applications within established guidelines for companies and individuals.· Minimizes financial risk...

  • The Collections Specialist Position

    1 day ago

    Manila, National Capital Region, Philippines beBeeSpecialist Full time ₱800,000 - ₱1,200,000

    Join a dynamic team as a Collections SpecialistJob OverviewThis role is responsible for overseeing end-to-end service delivery in the Invoice to Cash (Collections), managing inbound calls, and the dispute process.The ideal candidate will have expertise in collections/dispute management, strong customer engagement skills, and analytical problem-solving...

  • Credit & Collections Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines RELX Full time

    The Credit and Collections Specialist will investigate credit applications and approve applications within established guidelines for companies and individuals.· Minimize financial risk to the organization by assessing and advising on creditworthiness of prospective and existing customers.· Liaise with corporate customers and other departments to resolve...

  • Collections Specialist

    2 days ago

    Manila, National Capital Region, Philippines Spring Financial Full time

    OverviewJoin to apply for the Collections Specialist (Customer Care) role at Spring Financial.PLEASE NOTE – This is a full-time permanent, overnight, work-from-home position.Compensation & BenefitsMonthly Salary: ₱31,000-₱36,000Monthly Performance Bonus up to ₱4,500Internet Reimbursement up to ₱2,000 Per MonthAnnual Paid Company OutingPaid Time Off...

  • Remote Financial Collections Specialist

    1 day ago

    Manila, National Capital Region, Philippines beBeeFinancial Full time ₱300,000 - ₱450,000

    We are seeking an experienced professional to join our team as a Receivables Specialist.About the Role:The Receivables Specialist will be responsible for managing the accounts receivable process, ensuring timely collections, and maintaining accurate financial records.Key Responsibilities:Accounts Receivable Management: Utilize QuickBooks to manage accounts...

  • Billing and Revenue Collection Specialist

    12 hours ago

    Manila, National Capital Region, Philippines beBee Careers Full time ₱45,000 - ₱60,000

    Job Title: Billing and Revenue Collection SpecialistJob Summary:We are seeking a skilled Billing and Revenue Collection Specialist to process accurate payments to service providers and ensure timely collections with partner banks.Duties & Responsibilities:Verify Billing Accuracy: Confirm the correctness and accuracy of billings settled by our organization...

  • Account Receivable and Collection Specialist

    1 day ago

    Manila, National Capital Region, Philippines Remote VA Full time

    Remote VA is seeking an experienced Account Receivable and Collection Specialist with expertise in QuickBooks to join our dynamic finance team. In this role, you will be responsible for managing the accounts receivable process, ensuring timely collections, and maintaining accurate financial records.Responsibilities:Utilize QuickBooks to manage accounts...

  • Credit and Collection Assistant

    2 weeks ago

    Manila, National Capital Region, Philippines NextStep Careers Full time

    Requirements:25 to 35 years oldPreferably Malewith at least 2 years experience as Credit and Collection SpecialistGraduate of Accountancy or any related fieldswilling to work at 124 AUB Building G. Araneta Ave, Brgy Doña Imelda QCProbationary EmploymentResponsibilities:Evaluate customer credit applications and determine credit limitsMonitor accounts...

  • Advanced Fare Collection Systems Specialist

    9 hours ago

    Manila, National Capital Region, Philippines beBeeMaintenance Full time ₱450,000 - ₱900,000

    **Job Title:** Advanced Fare Collection Systems SpecialistJob SummaryWe are seeking a skilled and experienced individual to fill the role of an Advanced Fare Collection Systems Specialist. This position is responsible for the maintenance, repair, and installation of AFCS infrastructure equipment across various light rail networks.The successful candidate...