IT Support and Document Controller

Your bite-size role:

Power 4 All, Inc. is currently looking for an IT Support and Document Controller to join our growing team. This combined role plays a critical function in maintaining reliable IT systems and ensuring the integrity of company documentation, supporting the company's commitment to efficiency, compliance, and operational excellence.

You will be responsible for providing day-to-day IT support, including setting up laptops for new hires, configuring user accounts, installing software, troubleshooting hardware and software issues, and maintaining IT equipment and inventory. At the same time, you will establish and maintain document control policies with Management's approval, ensure compliance with ISO and industry standards, and oversee the flow, review, version control, and safekeeping of all official project and operational records.

Your role has a wide range of responsibilities:

IT Support

• Conduct regular checks on laptops and IT equipment (battery, operating system, antivirus, hardware, thermal status, encryption).
• Set up new hire laptops, configure user accounts, install software, and ensure proper system access.
• Diagnose and resolve laptop, software, and IT-related issues in a timely manner.
• Provide support and troubleshooting for IT equipment such as printers, modems, and other peripherals.
• Maintain and update IT and laptop inventory records, including removal of unauthorized software.
• Recommend suitable IT specifications for new hires and coordinate procurement of necessary parts and equipment.
• Provide email and account support, coordinating with Webfocus and other service providers as required.
• Liaise with hardware and software suppliers for troubleshooting and technical support.
• Ensure data backup practices are implemented and promote awareness of IT security protocols to safeguard sensitive company information.
• Perform other IT-related tasks as may be assigned by the immediate supervisor.

Document Controller

• Develop and maintain document control procedures and policies with Management approval to ensure compliance with industry standards and regulations.
• Create and maintain document management databases, including tracking revisions, approvals, retrieval, and distribution of documents.
• Review documents for accuracy, completeness, and compliance with established policies and procedures.
• Manage document version control.
• Ensure documents are properly classified, stored, and archived (both physical and electronic) for easy retrieval and retention.
• Maintain the document review and approval process, including routing, revision control, and tracking of review/approval status.
• Collaborate with various departments to ensure proper document control practices are followed.
• Provide training to employees on document control management, policies, and procedures.
• Ensure documents are archived and disposed of in accordance with retention policies.
• Perform periodic audits to ensure compliance with established document control policies and procedures.
• Manage and maintain the document control system, including upgrades, enhancements, and maintenance of software applications.
• Identify areas for improvement and recommend solutions to enhance document control practices.
• Provide support in ISO implementation and documentation requirements.

Who we need for a high-performance team:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field (preferred)
• 2+ years of experience in document control, preferably in the construction industry.
• Proven experience in document control and basic IT support roles.
• Familiarity with ISO standards, document management systems, and quality audits.
• Strong troubleshooting skills in hardware, software, and IT equipment.
• Strong organizational skills with an ability to manage multiple projects and priorities.
• Attention to detail with excellent written and verbal communication skills.
• Experience working with document management software and databases.
• Knowledge of industry standards and regulations related to document control.
• Strong problem-solving skills with an ability to identify and resolve issues quickly.
• Ability to work independently as well as part of a team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint,Outlook and Google Suite).

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Flexible schedule
• Flextime
• Paid training
• Pay raise

Work Location: In person