IT Systems Support Analyst

2 weeks ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time

SUMMARY

The IT Systems Support Analyst is responsible for providing first & second-level help desk support and assisting in delivering a stable and reliable end-user computing environment that supports the company's business goals and objectives. This position will work with a team managing the design and support of all end-user-facing IT operations. Additionally, the role involves assisting with deployments of applications and hardware, as well as end-user management. An excellent IT Systems Support Analyst must have good technical knowledge and be able to communicate effectively to understand problems and explain solutions. They must also be customer-oriented and patient when dealing with challenging customers. The goal is to create value for clients that helps preserve the company's reputation and business.

JOB RESPONSIBILITIES

  • Serve as the first point of contact for customers seeking technical assistance over the phone or via email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk customers through the problem-solving process.
  • Understand network concepts: TCP/IP, LAN/WAN, DHCP, DNS technologies.
  • Direct unresolved issues to the next level of support personnel.
  • Work directly with senior team members.
  • Provide accurate information on IT products or services.
  • Record events, problems, and their resolutions in logs.
  • Collaborate with senior team members to ensure the organization is supported with accurate, efficient, and productive tools, ensuring systems are stable and secure.
  • Identify and suggest possible improvements to procedures.
  • Create help desk tickets and assist in prioritizing tickets.

QUALIFICATIONS

  • BS/BA in IT, Computer Science, or a relevant field is a plus.
  • MSP experience is desireable.
  • Tech-savvy with working knowledge of office automation products, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills.
  • Willing to comply the self-intro video link will be provided.
  • Customer-oriented and cool-tempered.
  • Ability to work in a fast-paced and high-demand environment.
  • Creativity in problem-solving.

JOB REQUIREMENTS

  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule

What We Offer:

Competitive Pay (Php 50,000 fixed basic monthly)

10% Night Differential + ₱1,500 monthly allowance

Fully Remote Setup (Work Anywhere in the Philippines)

Full-Time Employment

Company-Provided Laptop

Complete Statutory Benefits

HMO with Free Dependent

Life Insurance (Up to 3M coverage)

Working Hours: Night Shift (Mon–Fri)

  • Data and Systems Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines RemoteRaven Full time

    Data and Systems Analyst – Healthcare / EMR / CRM (Remote)We are seeking an experienced Data and Systems Analyst to support a growing healthcare and behavioral health organization. This role is responsible for auditing, extracting, analyzing, and reporting data from multiple systems to drive informed decision-making across clinical operations, admissions,...

  • Financial Applications Systems Analyst

    1 week ago

    Manila, National Capital Region, Philippines OutForce Inc. Full time

    *Position Title:* Systems Analyst*Job Summary:* The Systems Analyst will be responsible for supporting various software applications as well as performing periodic audit reviews, administrative tasks, and documentation creation.*Key Responsibilities:Initial Priorities* Systems:Support G-Treasury platform (Treasury Management System) including user...

  • Murex System Analyst

    1 week ago

    Manila, National Capital Region, Philippines Unison Group Full time

    • Analysing stakeholder requirements, formulating design and development proposals to enhance the global markets technology efficiency and meets Front office expectations• Delivering and supporting the Global markets platform (Murex), managing the quality of functional delivery and ensuring the implementation and deployment of the deliverables.•...

  • IT Application Support Analyst

    5 days ago

    Manila, National Capital Region, Philippines Atticus Advisory Solutions Full time

    We are currently looking for an IT Application Support Analyst (Italian Localization experience is a must) to join our Team. This role is about ensuring smooth operations and availability of Group Systems (Finance & Accounting, HR, Legal, L&D, Customer Success) worldwide. The IT Application Support Analyst will be responsible for application performance...

  • Information Systems Analyst II

    3 days ago

    Manila, National Capital Region, Philippines DEPARTMENT OF HEALTH Full time

    Information Systems Analyst II in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • System Support Analyst I

    3 days ago

    Manila, National Capital Region, Philippines FIS Full time

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Business AdministrationAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and...

  • Application Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Ferrilli Full time

    We're looking for an Application Support Analyst to support our internal teams with Certinia (formerly FinancialForce), focusing on the Professional Services Automation (PSA) module.No prior Certinia experience is required. Training will be provided, and we value your curiosity, tech interest, and readiness to help usersEssential Functions:Monitor and...

  • Junior IT Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Touch Support Full time

    Junior IT Support SpecialistRequired work experience: not requiredFull-time, remote workWho are we?You have always been interested in IT but haven't yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happenTouch Support is a US-based company...

  • System Administrator

    2 weeks ago

    Manila, National Capital Region, Philippines Expand Force IT Solutions Inc. Full time

    The System Administrator's purpose is to maintain the servers, computer systems, hardware & software, printers & scanners and other peripherals of the clients, ensuring that they run smoothly and providing technical support and advice to computer users by answering calls and/or emails.Benefits to this position include:Internet SubsidyHealth Insurance (HMO...

  • Innovation and Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Pearson Full time

    ContextPart of UK Schools, the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for deliveringon-time, accurate results of high stakes UK and international qualifications to our learners and first-class customer service to all our customers.The Assessment...