Customer Service Representative

1 week ago

Makati City, National Capital Region, Philippines ISTA Solutions Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced
Healthcare Representative
to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Job Description

  • Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills
  • Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment
  • Establish and negotiate payment plans with patients, based on their financial situation and organization policies
  • Confirm and update patient demographic and insurance information to ensure accurate billing
  • Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process
  • Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards
  • Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties

Requirements

  • At least 6 months BPO experience in any healthcare campaign
  • Prior Authorization and VOB (Verification of Benefits) experience is a PLUS, not required
  • Ability to work independently and as part of a team
  • Attention to detail and strong organizational skills
  • Excellent verbal and written English skills
  • Willing to work in Buendia, Makati
  • Amenable working night shift

Benefits
What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Stong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives

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