Customer Service Representative

2 days ago

Cebu City, Central Visayas, Philippines MedGather Full time ₱180,000 - ₱216,000 per year

The Customer Service Representative serves as the primary point of contact for patients, providing excellent service through multiple communication channels (phone, email, and fax). This role is responsible for addressing inquiries, resolving issues, processing requests, and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Answer incoming calls promptly and professionally, managing inquiries with courtesy and efficiency.
  • Respond to patient emails and faxes, ensuring all correspondence is handled accurately, completely, and within established service level agreements (SLAs).
  • Maintain a current understanding of clinic services, policies, and procedures to provide accurate information.
  • Triage and escalate complex or sensitive patient complaints and clinical questions to the appropriate clinical staff (nurses, providers, practice manager).
  • Resolve patient concerns efficiently and empathetically, focusing on a first-call resolution when possible.
  • Adhere strictly to all Health Insurance Portability and Accountability Act (HIPAA) regulations, ensuring the privacy and security of all protected health information (PHI).

Qualifications:

  • Education: Bachelor's degree required.
  • Experience: No prior experience needed. Fresh graduates are encouraged to apply

Skills:

  • Outstanding written and verbal communication skills with a professional and empathetic telephone presence.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and a quick learner with new software.
  • Meticulous accuracy in data entry and documentation.
  • Strong critical thinking skills to quickly assess situations and provide appropriate solutions or triage.
  • A deep commitment to maintaining patient confidentiality.

Why Join Us?

This is an excellent opportunity to gain invaluable experience and build a foundation for a career in customer service and healthcare. Joining our team means becoming a vital part of a business dedicated to providing exceptional patient care and making a real difference in people's health journeys.

Work Setup:

Onsite (I.T. Park, Cebu City), Shifting schedule

Job Types: Full-time, Permanent

Pay: Php15, Php18,000.00 per month

Benefits:

  • Health insurance
  • Staff meals provided

Ability to commute/relocate:

  • Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Language:

  • English (Required)

Location:

  • Cebu City (Preferred)

Work Location: In person

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