Back Office CSR for Medical Records

2 weeks ago

Makati City, National Capital Region, Philippines ISTA Solutions Full time ₱250,000 - ₱500,000 per year

ISTA Solutions
, an outsourcing/offshoring company, is in search of an experienced
Back-Office CSR
to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account Specific Roles And Responsibilities

  • Review medical records for completeness and accuracy.
  • Identify and log missing information or entries (e.g., RBT signatures).
  • Coordinate with onshore teams to obtain the required documentation.
  • Maintain accurate records of findings using Google Sheets and MS Excel.
  • Generate and submit weekly summary reports of missing items.
  • Follow internal audit guidelines and escalate concerns as needed.
  • Ensure data confidentiality and compliance with HIPAA and company policies.

Requirements

  • At least 6 months BPO experience is an advantage, but not required
  • Healthcare BPO experience is a PLUS
  • Good Verbal and Written English skills
  • Excellent analytical and problem-solving skills
  • Must be keen to details
  • Willing to work onsite in Buendia, Makati
  • Amenable working night shift

Benefits
What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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