Italian Bilingual- Technical Support

2 weeks ago

Bonifacio Global Metro Manila, Philippines ONE-OFF ASIA INC. Full time ₱20,000 - ₱60,000 per year

The Italian Bilingual – Technical Support Representative is responsible for handling inbound calls and messages from Italian-speaking customers. The role focuses on answering initial inquiries, documenting customer concerns, and efficiently transferring them to the appropriate department for resolution while ensuring excellent customer service.

Key Responsibilities:

  • Answer incoming calls and messages in both Italian and English.
  • Provide basic information and assistance to customers.
  • Record customer concerns accurately in the system.
  • Transfer calls or messages to the appropriate department for resolution.
  • Ensure smooth communication flow between customers and internal teams.
  • Maintain a professional, courteous, and empathetic tone at all times.
  • Follow standard operating procedures and service level agreements.
  • Escalate urgent issues to supervisors when necessary.
  • Assist in translating simple messages or instructions as required.

Qualifications:

  • Proficient in Italian and English (verbal and written).
  • No experience required
  • Excellent communication and listening skills.
  • Ability to multitask and manage time effectively.
  • Familiarity with call-handling systems, email platforms, or ticketing tools is an advantage.
  • Strong interpersonal skills and a customer-focused attitude.

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