Senior IT MSP Engineer Tier 2
4 days ago
- Oversee the end-to-end management of escalated technical issues from Level 1 and Level 2 teams, ensuring prompt and effective resolution.
- Administer and maintain servers, networks, DNS, and cloud platforms (Intune, Azure, AVD) to deliver secure and reliable performance.
- Configure, troubleshoot, and maintain firewalls, switches, and other critical network devices.
- Act as a technical advisor to management and clients, aligning IT strategies with business goals.
- Mentor and guide junior technicians, promoting collaboration and technical growth within the team.
- Drive client satisfaction through proactive issue management and professional communication.
Qualifications:
- At least 4 years of IT experience, ideally in a Managed Service Provider (MSP) environment.
- Strong background in server administration, DNS management, and cloud technologies (Intune, Azure, AVD).
- Proven ability to diagnose and resolve complex network and server issues.
- Hands-on experience configuring and maintaining firewalls, switches, and networking equipment.
- Excellent communication skills with a strong focus on teamwork and client service.
- Ability to perform under pressure, prioritize critical issues, and meet deadlines effectively.
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