Senior IT MSP Engineer Tier 2

3 days ago

Quezon City, National Capital Region, Philippines MedHealth Connect Outsourcing Inc. Full time ₱900,000 - ₱1,200,000 per year
Key Responsibilities:
  • Oversee the end-to-end management of escalated technical issues from Level 1 and Level 2 teams, ensuring prompt and effective resolution.
  • Administer and maintain servers, networks, DNS, and cloud platforms (Intune, Azure, AVD) to deliver secure and reliable performance.
  • Configure, troubleshoot, and maintain firewalls, switches, and other critical network devices.
  • Act as a technical advisor to management and clients, aligning IT strategies with business goals.
  • Mentor and guide junior technicians, promoting collaboration and technical growth within the team.
  • Drive client satisfaction through proactive issue management and professional communication.

Qualifications:
  • At least 4 years of IT experience, ideally in a Managed Service Provider (MSP) environment.
  • Strong background in server administration, DNS management, and cloud technologies (Intune, Azure, AVD).
  • Proven ability to diagnose and resolve complex network and server issues.
  • Hands-on experience configuring and maintaining firewalls, switches, and networking equipment.
  • Excellent communication skills with a strong focus on teamwork and client service.
  • Ability to perform under pressure, prioritize critical issues, and meet deadlines effectively.

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