
URGENT HIRING Tier 2 Technical Support Representative
3 days ago
Afni Philippines Inc., is looking for
Tier 2 Technical Support Agents
to join our team in Commonwealth Ave., Quezon City (right across Ever Gotesco Mall). WALK IN TODAY and APPLY ONSITE and enjoy our same day hiring process We are open every Monday to Friday 10AM to 5PM. See you there
Tier 2 Technical Support Agents
will work in a multi-functional role that supports studio applications by handling tickets and calling international studios to ensure they are operational.
Scope of support:
- Manage and respond to studio application tickets.
- Communicate technical information, both verbal and written, to studios and customers.
- Remotely connect to branch's computer to perform troubleshooting.
- Escalate problem tickets to the proper team.
- Communicate with the Clients.
- Categorize and tag tickets accordingly.
- Assist studios with the following:
- Login issues such as password reset of in-studio technologies
- Align customers' information locally and globally.
- Installing applications, router configuration, display screen issue.
- Return policy for OTF devices.
- Providing assistance in connecting studio technologies and equipment to the company's network.
- Providing technical assistance in connecting a computer to TV screens.
Minimum Skills Required:
- Excellent written/verbal communication skills
- Exceptional customer service skills
- Strong Technical Knowledge
- Network+ / Relative experience preferred
- Strong technical knowledge / of web-oriented architecture
- Experience in Microsoft Application
- High aptitude in problem-solving and execution of solutions
- SQL experience preferred
Responsibilities:
Advanced Technical Assistance:
- Provide in-depth technical support to studio partners by diagnosing and troubleshooting hardware, software, and network issues.
- Serve as the technical escalation point, handling problems that extend beyond Tier 1 resolution capabilities.
Remote Diagnostics & Resolution:
- Utilize remote access tools to diagnose, troubleshoot, and resolve issues in real time.
- Provide clear instructions and guidance to users during remote sessions, ensuring clarity and efficiency in issue resolution.
Issue Identification & Documentation:
- Identify recurring technical issues by carefully analyzing reports and logs from support tickets.
- Maintain detailed documentation of technical issues, resolutions, and recommended best practices.
Collaboration & Communication:
- Work closely with Tier 1 agents and other technical teams to ensure smooth escalation of issues.
- Communicate technical information effectively to non-technical users, ensuring they understand the resolution process.
Continuous Improvement:
- Analyze trends and data related to technical support incidents to identify opportunities for process improvements.
-
Technical Support Tier I
3 days ago
Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱150,000 - ₱250,000 per yearAs a Technical Support Tier I, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate technical teams. This role...
-
Technical Support Representative
3 days ago
Quezon City, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱25,000 - ₱28,000 per yearPioneer ramp hiring | Technical Support RepresentativeJoin our growing team and experience real career growth and work-life balance.Full-Time | Onsite – Aurora Cubao, Quezon CityStart Date: October ClassJob Description:We are looking for a Technical Support Representative to join our team and provide excellent service to our clients.. This is a full-time...
-
URGENT HIRING Customer Service Representative
4 weeks ago
Quezon City, National Capital Region, Philippines Millennium1 Solutions Full timeURGENT HIRING Customer Service Representative - Eastwood Libis Q.CAwarded Global Top Employer by Top Employers InstituteAdvance your career by joining a team of professionals who embrace collaboration, innovation and accountability. We are on the lookout for talented people to join our ever-growing team.We believe that our people truly do make the...
-
Quezon City, National Capital Region, Philippines Jocson College Inc. Full timeUrgent Hiring CSR Healthcare Account Earn Up to 21kSagilityNational Capital Region (NCR), Quezon CityCandidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.ResponsibilitiesThe representative will be responsible for responding to...
-
Technical Support Representative
3 days ago
Quezon City, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱240,000 - ₱336,000 per yearWe're Hiring Be Part of Our Team as a Technical Support RepresentativeWhat We Offer:Competitive salary package of up to 28KHMO coverage on Day 1Free daily meals to keep you energizedFree employee parkingPerfect Attendance IncentivesA supportive and positive work environment where you can grow_ Who Can Apply:_Fresh graduates are welcomeOpen to IT graduates or...
-
Technical Support Representative
3 weeks ago
Quezon City, National Capital Region, Philippines Nezda Global Full timeOverviewNezda is currently accepting applications for Technical Support Representative (Product Support) position.QualificationsAt least Highschool GraduateMinimum of 1-year TSR experience, preferably Telco/VOIP account (Voice)Job DescriptionBasic TSR experienceSchedule: Night ShiftWork setup: Onsite/RTO (2-3x per day onsite)Location: Ortigas and Cubao...
-
URGENT HIRING
4 weeks ago
Makati City, National Capital Region, Philippines Alliance Division - Megaworld Alpha Full timeURGENT HIRING | SALES MANAGER (Makati-Cavite based)Alliance Division - Megaworld Alpha is currently looking for talented and dynamic individual to join our sales team todayRequirements:Obtained at least 72 unitsExcellent communication and presentation skillsHas knowledge on Digital MarketingCompetitive, result-oriented and goal-orientedWhat you'll be...
-
Technical Support Representative
4 weeks ago
Quezon City, National Capital Region, Philippines Nezda Global Full timeOverviewNezda is currently accepting applications for Technical Support Representative (Product Support) position.QualificationsAt least Highschool GraduateMinimum of 1-year TSR experience, preferably Telco/VOIP account (Voice)Job DescriptionBasic TSR experienceSchedule: Night ShiftWork setup: Onsite/RTO (2-3x per day onsite)Location: Ortigas and Cubao...
-
Technical Support Representative L2
4 weeks ago
Quezon City, National Capital Region, Philippines Nezda Global Full timeOverviewEmbark on a journey of success with Nezda as a Technical Support Representative L2 for VOIP/Telephony Account.QualificationsAt least Highschool Graduate with a minimum of 2 years of Technical Support Representative experience handling VOIP/Telephony AccountsRequired experience in VOIP technology including SIP, RTP, QoS, COS, codecs for at least 2...
-
URGENT HIRING
3 days ago
Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱104,000 - ₱130,878 per yearJob Description Summary:Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems...