Customer Support Representative

2 weeks ago

Lahug Cebu, Philippines SVC PH Inc. Full time ₱150,000 - ₱250,000 per year

Select VoiceCom is currently looking for Customer Service Representatives to start ASAP

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it

Check out our Facebook page:

Enjoy the following benefits:​

  • Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
  • Life insurance program
  • Free weekly in-house massage
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
  • Career development
  • Service incentive leave program
  • Annual salary increase based on performance
  • Fun and family-like working environment
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Cozy sleeping lounge and canteen plus entertainment area
  • Excellent office location in Cebu IT Park

*Terms and conditions apply.

What you'll do:

As a Customer Support Representative, you will be supporting people in the US and assisting them in managing pharmacy prescription benefits.

Responsibilities include:

  • Assisting customers in managing prescription benefits, handling processing issues, and acquiring savings cards
  • Assisting clients in understanding their target copay and available pharmacy discount programs
  • Guiding customers through the process of using savings cards at pharmacies to check for potential discounts
  • Working closely with pharmacists to reverse claims and process overrides as needed
  • Educating customers about available services, benefits, and procedures to ensure they can maximize their care experience
  • Addressing and resolving customer complaints and issues by identifying solutions quickly and effectively
  • Escalating complex issues to senior staff or other departments as needed

What you'll need:

  • Associate's/Bachelor's Degree an advantage, but not required
  • At least 1 year of experience as a Customer Support Representative
  • Excellent English communication skills – both written and verbal
  • Must have excellent command of the English language, with neutral or American accent
  • Professional, courteous, and responsive customer service and phone skills
  • Strong phone and verbal communication skills along with active listening
  • Detail-oriented
  • Multi-tasking skills
  • Willing to work on-site

How to apply:

Interested candidates may apply online. Note: Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview within 1-7 working days (Mondays-Fridays), anytime between 8AM-11PM.

You may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City (beside 7-Eleven). We are accepting walk-ins from Monday to Friday 9AM-9PM.

What to prepare:

  • Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
  • Pen
  • ID e-copy (not printed) of your resume (.doc, .docx, .pdf)

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