Salesforce Administrator

We are looking for an experienced, well rounded Salesforce Admin to work alongside our US Sr. Salesforce Administrator.

You will be working full-time in graveyard shift. Must be organized and a strong communicator with keen attention to detail.

Responsibilities

• Providing daily support and administration of Salesforce, users and processes through incident management tool including user licenses assignments, bulk data updates, quick fixes
• Gathering, documenting, and analyzing business requirements
• Developing high level and detailed design documentation
• Handling a variety of Salesforce End User support and enhancement requests that vary drastically from new access to sophisticated system issues requiring deeper investigation
• Analyzing root cause of incidents reported by end users and designing solutions that operates efficiently, minimizes or eliminates support effort to allow for more valuable enhancements and functionality work
• Performing systems monitoring and health checks and release updates
• Documenting and prioritizing numerous tasks, projects, and training
• Handling and recording all work items in Jira and related systems including configuration changes
• Monitoring, implementing, and improving data quality and integrity
• Understanding, maintaining, and updating system interface requirements
• Opening, monitoring, and raising system issues to Salesforce or collaborating with team for solutions
• Tracking and communicating system changes, enhancements, issues, and status to users
• Identifying the best solutions with preference to maximizing out of the box functionality and configuration over custom development where possible
• Performing quality Salesforce development when needed, that operates efficiently with little to no increase in support efforts

Requirements
Minimum Qualifications:

• Minimum of 2 years Salesforce administration experience
• Certified Salesforce Advanced Administrator
• Extensive experience executing Salesforce setup administration and enhancements
• Advanced experience with Salesforce including, omni-channel and live chat
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules, flows, workflows, role hierarchy, communities
• Able to apply the out-of-the-box function to provide solutions for flow, reporting, and enhanced solutions
• Solid background with customer service support, handling/managing tickets
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures requiring minimal supervision
• Excellent oral and written communication skills
• Ability to handle and prioritize multiple critical projects with high attention to detail
• Driven, proactive, and has a sense of urgency
• Demonstrate ability to analyze complex data and communicate complex technical analysis to technical and non-technical audiences
• Experience with Service Cloud
• Experience with Pardot (Account Engagement)
• Experience with Salesforce apps and related integration (such as Zoom, DocuSign, RingDNA, Chilipiper, DLRS, etc.)
• Experience with Hubspot a plus
• Understanding of US Real Estate is a plus

System Requirements

• Processor should be 2 ghz and above, Intel core 5/7 or equal is highly required
• RAM should be at least 16GB with 100GB free disk space
• MUST have Windows 11 64bit / Mac Ventura / Sonoma
• MUST have a back-up computer with the similar level of specs as the main device
• A headset with noise cancelling feature is a must
• At least 20 mbps & up wired connection for main ISP
• Back up internet is a must (pocket wifi, prepaid wifi, etc. but strictly no USB Sticks allowed)
• Back up power source

Shift Schedule: 9AM - 6PM Pacific Standard