Customer Support

6 days ago


Manila, National Capital Region, Philippines Virtual Coworker Full time ₱250,000 - ₱500,000 per year

• Manage and respond to customer enquiries via email and Shopify messages

• Liaise with our 3PL provider to follow up on lost parcels, shipping delays, and order issues

• Monitor and ensure Shopify orders are correctly synced with the 3PL system

•Track open customer cases and maintain accurate communication logs

• Collect and forward supplier invoices to Xero via email for bookkeeping

• Support email marketing initiatives - drafting simple announcements and promotional emails via Omnisend

• Create basic email and social graphics in Canva, following brand guidelines


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