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Training Manager
30 minutes ago
Position: Training Manager (Service Desk)
Location: Eastwood, Quezon City
Salary: 88K-98K package (80K-90K base)
Work set up: On-site
Work shift: flexible to work in a 24x7 environment
Target start date: ASAP
Qualifications :
- At least a Bachelor's degree holder.
- Experience in handling training for Service Desk (SD) accounts – required.
- Experience in attending client calls on SD transitions and other accounts to present training initiatives and performance.
- Responsible for New Hire training (end-to-end).
- Excellent communication skills – both written and verbal.
- Excellent time management skills.
- Understanding of training methodologies and global standards of training effectiveness measurement.
- Training experience: 6–8 years of relevant experience, with a minimum of 4 years in Service Desk accounts, preferably managing training for SD accounts.
- BPO experience is required.
- Experience in handling large ramp-ups across multiple geographies.
- Experience in handling a team of trainers and Assistant Managers is preferred but not required.
- Train the Trainer Certification (internal/external).
- Master Trainer Certification – preferred.
- Willing to work from the office and flexible to work in a 24/7 environment; Eastwood location.
Additional Requirements: Valid passport. Ready for domestic and international travel on short notice.
Job Types: Full-time, Permanent
Pay: Php88, Php98,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Application Question(s):
- Educational Attainment?
- Training/Assistant Manager Experience: Number of years of relevant experience?
- Service Desk Experience: Number of years of experience?
- Certifications: Relevant certifications held?
- Passport: Availability/Validity?
- Last Drawn Salary?
- Expected Salary?
- Can start ASAP?
- Amenable to work onsite in Eastwood QC?
Work Location: In person
