Process Training Lead/Assistant Manager

1 day ago

Quezon City, National Capital Region, Philippines Comrise Full time ₱60,000 - ₱80,000 per year

About the Role

We are looking for an experienced Assistant Manager – Process Training to support and elevate the capabilities of our team handling a Corporate Travel Account. The ideal candidate brings strong expertise in international ticketing, GDS tools, and training delivery—both virtual and in-person.

Qualifications

  • Minimum 2–3 years of Corporate Travel training experience
  • Hands-on expertise with at least one GDS (Amadeus, Sabre, etc.)
  • Strong facilitation and presentation skills
  • Excellent verbal and written English communication skills
  • Proficient in Excel, presentation tools, and training content development
  • Strong analytical mindset with ability to assess and improve skills/performance
  • Adept in conflict management and providing constructive learner feedback
  • Must be amenable to report onsite in Bridgetowne full-time

Experience as a process trainer in a Corporate Travel Account is required

Key Responsibilities

  • Lead end-to-end training operations for international ticketing, group bookings, and email support
  • Serve as a Subject Matter Expert in ticketing processes
  • Conduct onboarding and upskilling for L2 complex itinerary-trained agents
  • Partner with Operations and Quality teams to close performance and knowledge gaps
  • Develop and maintain training materials, manuals, SOPs, and documentation
  • Track training effectiveness through assessments and performance reports
  • Facilitate refresher sessions and process updates aligned with client expectations

If you are passionate about training excellence and driving operational success in the travel industry, we'd love to meet you

Job Types: Full-time, Permanent

Pay: Php60, Php80,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • Are you willing to work onsite in Bridgetowne on a shifting schedule? (Yes/No)
  • How much are your salary expectations?

Experience:

  • Leadership: 1 year (Preferred)
  • Corporate Travel training: 2 years (Required)
  • GDS (e.g., Amadeus or Sabre): 2 years (Required)

Work Location: In person

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