Voice & Accent Training Team Lead/Assistant Manager (Travel)

5 hours ago

Quezon City, National Capital Region, Philippines Comrise Full time ₱350,000 - ₱450,000 per year

About the Role

We are looking for an experienced Assistant Manager for Voice & Accent Training who will be responsible for strengthening communication excellence across voice, chat, and email processes in a fast-paced travel account. This role involves managing and coaching a team while ensuring consistent delivery of high-quality communication training programs.

Key Responsibilities

  • Drive and enhance spoken and written English communication across multiple channels: voice, chat, and email.
  • Facilitate New Hire Training focused on customer service, communication skills, and cultural alignment for pre-process batches.
  • Conduct Training Needs Identification (TNI) and Training Needs Analysis (TNA) through NPS/CSAT and floor interventions to tailor training content.
  • Ensure timely and quality delivery of coaching and learner support through floor interactions and quality analysis.
  • Lead and develop the Voice & Accent and communication cultural soft skills training team.
  • Collaborate with operations to provide floor support and address communication-related performance gaps.

Qualifications

  • Must be amenable to work onsite at the Bridgetowne site.
  • Must be willing to work on shifting schedules.
  • Strong English proficiency — both spoken and written.
  • Proven experience in Voice & Accent Training and Communication Cultural Soft Skills (facilitation + team leadership experience required).
  • Background supporting travel accounts preferred (not mandatory).

Perks

  • Career growth in a leadership role
  • Opportunity to shape communication excellence in a leading BPO account

Job Types: Full-time, Permanent

Pay: Php35, Php45,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • Are you willing to work onsite in Bridgetowne on a shifting schedule? (Yes/No)
  • How much are your salary expectations?

Experience:

  • Training Needs Analysis (TNA)Training Needs Analysis (TNA): 2 years (Required)
  • Leadership: 1 year (Required)
  • Voice & Accent Training: 2 years (Required)
  • Training Needs Identification (TNI): 2 years (Required)

Work Location: In person

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