Change Manager Associate

Hybrid, Quezon City

Mid-shift schedule

Ready to build the future with AI?

At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation
,
our teams implement

data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

In this role, you will support strategic HR transformation initiatives. You will work closely with Change Leads to ensure that organizational changes are smoothly implemented and adopted. You will assist in planning and executing change management activities – from impact analysis to stakeholder communications – all while applying the Prosci ADKAR model (Awareness, Desire, Knowledge, Ability, Reinforcement) to address the human side of change.

Responsibilities:

• Create Change Deliverables:
  Develop and maintain change management deliverables (e.g. impact assessment reports, stakeholder matrices, presentations, training materials, and status updates) that support HR project objectives.
• Conduct Impact Analysis:
  Perform comprehensive change impact analyses and stakeholder mapping. Identify who is affected by HR process or system changes and how, to inform targeted change strategies.
• Coordinate Stakeholder Engagement:
  Organize and facilitate stakeholder meetings, workshops, and forums to build awareness and buy-in for the change.
• Draft & Manage Communications:
  Write and coordinate the review/approval of change communications such as announcement emails, intranet posts, FAQs, and briefing documents.
• Support Change Lead & Project Team
  : Assist Change Leads in tracking change management activities and metrics. Monitor the progress of communication plans, training delivery, and adoption metrics, helping to identify any resistance or gaps.

Qualifications:

• Relevant of experience in change management, project management, HR, or a related discipline, preferably in a large or global organization. Familiarity with change management frameworks (such as Prosci ADKAR) and their practical application is expected.
• Experience working on HR process or system implementations (such as HRIS rollouts, policy changes, talent program launches) in a large firm. Understanding of HR functional areas and how changes impact employees (e.g., in Recruiting, Benefits, or Talent Management) will help contextualize change initiatives.
• Solid understanding of how people experience change and why they may resist it. Hands-on experience with change management practices – for example, conducting impact analyses, supporting communications, or coordinating training – is required.
• Exceptional communication skills, both written and verbal. Ability to craft clear, compelling messages and adapt style to different audiences.
• Strong interpersonal skills with the ability to establish and maintain relationships across all levels and regions.
• Sharp analytical thinking to interpret impact data and project information. Able to identify root causes of resistance or adoption issues and contribute to solutions. Comfortable with data (e.g. survey results, readiness assessments) to measure change readiness and success metrics.
• Flexible and adaptable in the face of changing priorities or project scope. Able to work effectively in a fast-paced, evolving environment with minimal direction.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office (PowerPoint, Word, Excel) and collaboration tools (e.g. Teams, SharePoint). Strong PowerPoint skills are important for creating executive-ready presentations and visual communications. Familiarity with survey tools or analytics dashboards for change metrics is a plus
• Exposure to project management practices or tools (like project planning, Agile/Scrum basics, JIRA, etc.).
• Change Management Certification is a plus
• Experience in a financial services firm or similarly regulated, matrixed environment.

Why join Genpact?

• Lead AI-first transformation
  – Build and scale AI solutions that redefine industries
• Make an impact
  – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career
  —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best
  – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI
  – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture
  – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.