IT Service Manager Technical Lead

1 week ago

Makati City, National Capital Region, Philippines Private Advertiser Full time ₱1,200,000 - ₱3,600,000 per year

Responsibilities

· Requirements Gathering & Analysis:

o Elicit, analyze, and document business requirements for ServiceNow enhancements and new implementations.

o Collaborate with IT and business stakeholders to understand needs and translate them into functional specifications.

o Conduct gap analyses and identify opportunities for process improvements within ITSM processes and CMDB structure.

· Design & Development:

o Design and develop ServiceNow applications, workflows, integrations, and customizations using best practices and coding standards.

o Configure and customize ServiceNow modules, including ITSM, ITOM, CSM, and the CMDB.

o Develop and maintain scripts, business rules, UI actions, client scripts, and reusable components.

o Drive platform optimization and innovation, including automation and AI capabilities.

· Implementation & Testing:

o Oversee the improvement and expansion of the ITSM and ITOM modules including the CMDB and discovery tools.

o Support and coordinate UAT processes, deployment planning, and release management.

o Develop and execute test plans to ensure the quality, compliance, and stability of ServiceNow solutions.

· Maintenance & Support:

o Provide ongoing support and maintenance of the ServiceNow platform, with emphasis on Incident, Problem, Change, and CMDB health.

· Integration & Automation:

o Design and support integrations between ServiceNow and enterprise systems such as SAP, Azure, and discovery tools.

o Manage the automation workflows to improve ITSM efficiency, CMDB updates and real-time service visibility.

· Documentation & Training:

o Create and maintain technical documentation, including system design documents, user manuals, and training materials.

o Deliver training and mentoring to ITSM/ServiceNow users and junior engineers, ensuring adherence to ITIL best practices.

· Collaboration & Communication:

o Collaborate effectively with IT teams, business stakeholders, and vendors to ensure alignment of ServiceNow solutions with organizational goals.

o Communicate technical concepts clearly and concisely to both technical and non-technical audiences.

o Provide regular updates on system enhancements, platform performance, and roadmap initiatives.

Qualifications

· Proven experience in IT systems engineering.

· 7+ years of hands-on ServiceNow development experience (custom applications, workflows, integrations, API usage, catalog items, scripting).

· Strong understanding of ServiceNow administration, ITSM, and ITOM modules.

· Excellent troubleshooting and problem-solving skills.

· Ability to manage multiple priorities in a fast-paced environment.

· Strong communication and collaboration skills, with experience working across global teams.

· Experience with UAT processes, deployment planning, and release cycles.

Technical Skills

· APIs: REST, SOAP, JSON, XML.

· Client-side scripting: Client Scripts, UI Actions, UI Policies, GlideAjax.

Preferred Qualifications:

· ServiceNow certifications (CSA, CAD, CIS-ITSM, or similar).

· Familiarity with AI-based IT support tools and Virtual Agent.

· Experience with ITIL practices and enterprise ITSM processes.

· Exposure to other enterprise IT systems (e.g., monitoring, automation, or orchestration

  • Technical Specialist

    4 days ago

    Makati City, National Capital Region, Philippines Service IT+ Inc. Full time ₱400,000 - ₱600,000 per year

    Join ServiceIT+ as a Technical SpecialistKickstart or grow your IT career with a passionate team dedicated to delivering top-tier tech support and solutions.We're looking for highly motivated individuals eager to build their expertise inCybersecurityorIT Service & Asset Management (ITSM/ITAM).What You'll Do:Provide excellent technical support to ServiceIT+...

  • Technical Lead

    1 week ago

    Makati City, National Capital Region, Philippines IT Managers Inc Full time ₱960,000 - ₱1,140,000 per year

    Work Setup: Full OnsiteLocation: Makati CityWe are seeking a Technical Lead to oversee and guide our technical teams in delivering high-quality solutions. The ideal candidate will bring strong leadership, technical expertise, and industry knowledge, particularly in the financial services domain.Qualifications:Experience:At least 2 years of experience in a...

  • Mid Technical Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines IT Managers Inc Full time ₱1,200,000 - ₱1,440,000 per year

    Position OverviewWe are looking for an experienced Technical Lead to provide hands-on leadership in designing, developing, and delivering technology solutions. The Technical Lead will be responsible for guiding technical teams, ensuring best practices in solution delivery, and aligning technical initiatives with business needs—particularly within the...

  • Technical Lead

    4 days ago

    Makati City, National Capital Region, Philippines EPS Staffing Service Group Inc Full time ₱1,200,000 - ₱3,000,000 per year

    Job Type: Direct Hire (on Independent Consultant arrangement); Work Arrangement: Hybrid (with once a month report to office)Office Location: Makati, HV Dela CostaWork Schedule: Morning Shift and Fixed Weekends Off (standard time is 9am to 6pm, Mon-Fri PH time)About the role:Our client, a key player in IT Services and a distinguished engineering agency of the...

  • Technical Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines IT Managers, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Company DescriptionIT Managers, Inc. is an IT Consulting Firm dedicated to providing cost-effective solutions for clients by delivering the right people with the right skills. We specialize in matching highly skilled professionals with businesses in need of IT expertise. Our focus is on optimizing our clients' technology investments and improving operational...

  • Technical Lead

    1 week ago

    Makati City, National Capital Region, Philippines EPS Staffing Service Group Inc Full time ₱1,500,000 - ₱2,500,000 per year

    Job Type: Direct Hire (on Independent Consultant arrangement)Work Arrangement: Hybrid (with once a month report to office)Office Location: Makati, HV Dela CostaWork Schedule: Morning Shift and Fixed Weekends Off (standard time is 9am to 6pm, Mon-Fri PH time)OverviewOur client, a key player in IT Services and a distinguished engineering agency of the AI era,...

  • service delivery manager for applications

    9 hours ago

    Makati City, National Capital Region, Philippines Actionlabs IT Services Full time ₱1,200,000 - ₱1,320,000 per year

    About the RoleWe are looking for a Service Delivery Manager (Applications) to lead and manage the delivery of software development and application support services across multiple business units. The ideal candidate has a solid background in Java and .NET development, with additional exposure to Flutter and PHP. Experience in the insurance industry is highly...

  • Mid Technical Architect

    2 weeks ago

    Makati City, National Capital Region, Philippines IT Managers Inc Full time ₱1,200,000 - ₱1,800,000 per year

    Position OverviewWe are seeking an experienced Technical Architect to design, develop, and implement robust technical solutions while ensuring alignment with business requirements and industry best practices. The Technical Architect will lead solution delivery initiatives, oversee technical teams, and play a critical role in defining system architecture for...

  • Technical Services Manager

    6 days ago

    Makati City, National Capital Region, Philippines One Depot Full time ₱1,200,000 - ₱3,600,000 per year

    The Technical Services Manager is overall in-charge in enhancing customer satisfaction, streamlining operations, and driving continuous improvement in Technical Department.People ManagementLead and manage the Technical Department for Managed Print Services and Rental Services providing guidance and training, and mentorship.Monitor service performance metrics...

  • service desk project manager

    6 days ago

    Makati City, National Capital Region, Philippines Actionlabs IT Services Full time ₱1,320,000 per year

    We are looking for an experienced Service Delivery Manager to oversee IT infrastructure operations and service desk delivery. This role requires a strong background in project management, IT service delivery, and infrastructure support, with the ability to ensure consistent service quality, operational efficiency, and alignment with business objectives.Key...