Merchant Support Specialist

5 hours ago

Mandaluyong City, National Capital Region, Philippines Maya Full time ₱400,000 - ₱800,000 per year

Overview:

  • Optimization of merchant support aftersales processes.
  • Merchant Comms Management.
  • In-charge of special handling/support for key accounts/regional key accounts.
  • Oversees team of post-sales associates / project staffs.
  • Transactional & Settlement aftersales concerns fulfillment.

What you will be doing:

  • Identify and address gaps in post-sales processes.
  • Process reviews/recommendations and automation focusing on resolution of transaction processing and settlement crediting related issues.
  • Documentation of aftersales processes.
  • Maintain and regularly update Playbook /Operating Manual/Knowledge Base consolidating transaction processing/settlement processes.
  • Merchant Comms Management (Scheduled and One-time sending).
  • Manage schedule of sending of spiels/advisories for sending to merchants
  • Oversees Merchant Services post-sales team that delivers: Transactional and Settlement Aftersales Concerns fulfillment
  • Will be focusing on major concerns of key accounts which require more focus and attention.
  • Coordination with internal support units (Tech, Ops, Finance/Treasury, Product, Merchant Aftersales Support Team, etc) to ensure aftersales requirements are met within SLA.
  • Ensure delivery of merchant's other requests and requirements such as filing of EWT, force posting of voided/expired transactions, settlement report availability, collection and payment of misrouted settlements, etc..
  • Escalate, monitor and help in resolution of issues/delays affecting processing of transactions and settlements of merchants).

What we are looking for:

  • At least 5 years work experience preferably in payments acquiring industry.
  • Knowledge and understanding of internal processes:
  • transaction success/decline drivers
  • merchant transaction and settlement flow
  • Merchant Customer Care / Merchant L2 Escalations background

  • Merchant Experience Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Bershaw Consultancy Full time ₱80,000 - ₱120,000 per year

    Location: Mandaluyong CityHybrid Setup: Onsite every Tuesday and Thursday, with occasional onsite work on Fridays as needed (around once or twice a month)Working hours: Monday to Friday, 8:00 AM to 5:00 PMIndustries (NON NEGOTIABLE): IT, SaaS, Software DevelopmentOverview:The Merchant Experience Specialist plays a vital role in building and nurturing strong...

  • Merchant Support Specialist/Lead

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time ₱900,000 - ₱1,200,000 per year

    Overview:Optimization of merchant support aftersales processes.Merchant Comms Management.In-charge of special handling/support for key accounts/regional key accounts.Oversees team of post-sales associates / project staffs.Transactional & Settlement aftersales concerns fulfillment.What you will be doing:Identify and address gaps in post-sales...

  • Merchant Experience Specialist

    5 hours ago

    Mandaluyong City, National Capital Region, Philippines Rush Technologies Inc. Full time ₱240,000 - ₱300,000 per year

    At RUSH, we believe that the strongest relationships are built on relevant and valuable experiences.We are on a mission to help businesses create lasting connections and exceptional experiences for their customers. In keeping with our promise, we are seeking to build a team of talented individuals to help build top-notch ready-made digital solutions that...

  • Merchant Experience Specialist

    3 hours ago

    Mandaluyong City, National Capital Region, Philippines Bershaw Consultancy Full time ₱240,000 - ₱360,000 per year

    ● Merchant Relationship Management:○ Provide support to the primary point of contact for key merchant accounts, fostering long-lasting relationships.○ Develop a deep understanding of each merchant's business goals, challenges, and needs to offer tailored solutions.○ Collaborate with internal teams to develop strategies and solutions that meet...

  • Merchant Experience Specialist

    5 hours ago

    Mandaluyong City, National Capital Region, Philippines RUSH Technologies Full time ₱12,000 - ₱45,000 per year

    At RUSH, we believe that the strongest relationships are built on relevant and valuable experiences.We are on a mission to help businesses create lasting connections and exceptional experiences for their customers. In keeping with our promise, we are seeking to build a team of talented individuals to help build top-notch ready-made digital solutions that...

  • Merchant Experience Specialist

    3 hours ago

    Mandaluyong City, National Capital Region, Philippines Bershaw Consultancy Full time ₱1 - ₱2 per year

    Provide support to the primary point of contact for key merchant accounts, fostering long-lasting relationships.Develop a deep understanding of each merchant's business goals, challenges, and needs to offer tailored solutions.Collaborate with internal teams to develop strategies and solutions that meet merchant objectives and enhance platform...

  • Merchant Experience Specialist

    3 hours ago

    Mandaluyong City, National Capital Region, Philippines Asticom Technology Inc Full time ₱1,000,000 - ₱2,000,000 per year

    Job Roles and Responsibilities*(Please use bullet points or styles provided below)Duties and Responsibilities:● Merchant Relationship Management:○ Provide support to the primary point of contact for key merchant accounts, fosteringlong-lasting relationships.○ Develop a deep understanding of each merchant's business goals, challenges, andneeds to offer...

  • Merchant Coordinator

    4 hours ago

    Quezon City, National Capital Region, Philippines Aspara Furniture Manufacturing Corp. Full time ₱216,000 - ₱264,000 per year

    The Merchant Coordinator is responsible for identifying, approaching, and onboarding potential merchants to the AF Home platform. This role focuses on building partnerships with brands, suppliers, and retailers that align with AF Home's home and lifestyle ecosystem. The Merchant Coordinator ensures that merchants are successfully integrated into the platform...

  • Merchant Onboarding Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Paynamics Technologies Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionPaynamics Technologies Inc. is a Payment Service Provider and Software Development company based in Manila, Philippines. The company offers electronic payment products such as credit card/debit card processing, check processing, and alternative payments like bank transfers, e-wallets, and vouchers.Job Title: Merchant Onboarding...

  • Merchant Onboarding Analyst

    3 hours ago

    Makati City, National Capital Region, Philippines Paynamics Technologies Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionPaynamics Technologies Inc. is a Payment Service Provider and Software Development company based in Manila, Philippines. The company offers electronic payment products such as credit card/debit card processing, check processing, and alternative payments like bank transfers, e-wallets, and vouchers.Job Title: Merchant Onboarding...