Customer Service

Site Name:
Finance Center Building

Posted Date:
Jul

We are currently looking for a
Customer Services & Logistic (CS&L) Manager / Supply Chain Manager
who is accountable to develop, conducts, and improves the Customer Service and Logistics processes for the product supply inbound to the LOC and outbound to its first trade customers to achieve optimal Customer Service levels, thereby supporting the commercial ambition. He/she also manages relationships with external partners and be responsible for managing product importation and ensuring compliance with all applicable regulations in customs and trade compliance.

Main Responsibilities:

• Business partnering with Commercials, Demand Hub and Supply Hub for stock availability and supply continuity to serve customers and patients.
• Core Commercial Cycle - actively participate with constructive inputs & challenges to drive alignment in Core Commercial Cycle (CCC) process.
• Management of Customer Service, order processing, on-time-in-full delivery through distributor.
• Oversight of Services Providers (customs broker, 3PL, distributor) including performance management.
• Create ideas and lead /contribute into projects to drive continuous improvement and operational excellence aiming write off avoidance, cost reduction, inventory optimization, simplification, and process automation.

Qualifications:

• Minimum 5-8 years of diverse Supply Chain experience (Demand Planning, Supply Planning, Logistics, Warehousing & Distribution, Importation, Customer Service operations), ideally in Pharmaceuticals or FMCG industries.
• Strong knowledge in local customs procedure and international trade compliance.
• Extensive experience in managing relationships with external parties and key internal stakeholders.
• Experience in operating within a GxP environment and Environment, Health, and Safety (EHS) requirements.
• Excellent communication skills in English.
• Ability to thrive in a dynamic environment and demonstrate eagerness to acquire new skills and knowledge.
• Strong problem solving and exceptional management skills.
• Strong continuous improvement mindset across the Supply Chain.
• Experienced in data analytics, risk management and scenario planning.
• Financial awareness & knowledge of cost drivers within Supply Chain environment.

Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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