
Customer Service
1 week ago
VirtueStaff is seeking a passionate and dedicated Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing outstanding customer support and facilitating a positive experience for our clients. If you enjoy helping others and have excellent communication skills, we invite you to apply
Responsibilities
- Address customer inquiries and resolve issues promptly through various channels, including phone, email, and chat
- Provide product and service information, guiding customers through their choices and assisting with order processes
- Maintain accurate records of customer interactions and follow up on unresolved issues
- Collaborate with team members to improve service delivery and share insights on customer feedback
- Assist with customer retention initiatives and identify opportunities to enhance user experience
- Stay informed about product updates and changes to communicate effectively with customers
Requirements
- Previous experience in customer service or a related role is preferred
- Excellent verbal and written communication skills
- Strong problem-solving skills and a customer-focused attitude
- Ability to perform well in a fast-paced environment and manage multiple tasks simultaneously
- Proficient with CRM software and basic computer applications
- Detail-oriented with strong organizational skills
- Able to work independently as well as part of a team
- Flexibility to work various shifts, including evenings and weekends if necessary
Benefits
- Work From Home
- Performance Bonus
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