Customer Service

2 weeks ago

Manila, National Capital Region, Philippines VirtueStaff Full time ₱150,000 - ₱250,000 per year

VirtueStaff is seeking a passionate and dedicated Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing outstanding customer support and facilitating a positive experience for our clients. If you enjoy helping others and have excellent communication skills, we invite you to apply

Responsibilities

  • Address customer inquiries and resolve issues promptly through various channels, including phone, email, and chat
  • Provide product and service information, guiding customers through their choices and assisting with order processes
  • Maintain accurate records of customer interactions and follow up on unresolved issues
  • Collaborate with team members to improve service delivery and share insights on customer feedback
  • Assist with customer retention initiatives and identify opportunities to enhance user experience
  • Stay informed about product updates and changes to communicate effectively with customers

Requirements

  • Previous experience in customer service or a related role is preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and a customer-focused attitude
  • Ability to perform well in a fast-paced environment and manage multiple tasks simultaneously
  • Proficient with CRM software and basic computer applications
  • Detail-oriented with strong organizational skills
  • Able to work independently as well as part of a team
  • Flexibility to work various shifts, including evenings and weekends if necessary

Benefits

  • Work From Home
  • Performance Bonus

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