Wellness Coordinator

Role Details

Type of Support: Support
Contract Duration: Permanent
Training Schedule: To be Determined
Work Schedule: To be Determined
Work type and Location: Hybrid, Metro Manila
Expected start date: ASAP

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero's world-class outsourcing and human-centered approach with Crescendo's expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we're introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role

We are seeking an experienced Mental Health & Wellness Coordinator to join our team. In this role, you will develop and implement a robust wellness strategy and approach that proactively addresses and supports content moderators, safeguarding their health and well-being.

What you'll do:

• Learning each of PartnerHero's Content Moderation programs, including day-in-the-life shadowing sessions with individuals at all levels of the program
• Making recommendations to each program's leaders so that Content Moderation roles and processes can better support the resilience and well-being of personnel
• Referring PartnerHero associates to internal and external resources to address stress and mental health concerns as needed
• Collaborating with the People Operations team and Operations Managers on data collection and reporting, as well as, coaching and workshop delivery
• Design and facilitate wellness sessions, outreach programs, and other activities supporting the content moderation team focused on reducing burnout and promoting workplace resilience.
• Conduct 1:1 sessions with content moderators to provide support, guidance on non-clinical issues, and referrals to external resources as appropriate.
• Assess urgent needs and ensure safety planning and proper referral based on the appropriate level of care.
• Facilitate monthly comprehensive training on mental health and resilience topics with the content moderation team.
• Design and implement training tools and curriculum including peer support, guides, and best practices to support training needs.
• Determining the KPIs and outcome measures for evaluating employee wellbeing and the success of the program
• Creating internal and external content (eg, blog posts) around learnings from the program
• Preparing reports for senior leadership on a regular basis
• Attending meetings with the team and senior leadership regularly

• 4-year degree, preferably in Psychology, Social Work, Health and Wellness, or similar tracks.
• 3 years experience in health coaching, non-clinical counseling, or related expertise; certifications are a plus.
• Membership in a relevant professional body, with a code of professional practice and complaints procedures, is a plus
• Experience developing resilience trainings or programs; for content moderators is highly preferred
• Familiarity with global cultures; Latin America and the Philippines preferred
• Experience conducting trainings, group and individual sessions to assess states of well-being
• Strong written, verbal, and digital communication skills
• High regard for confidentiality and sensitive information
• Demonstrated ability to work collaboratively with multiple stakeholders to achieve programmatic results
• Flexibility and adaptability to associate and partner
• Strong organizational and time management skills
• Understanding of metrics-based work
• Knowledge of wellness and resilience and experience developing tools and techniques to aid employees in best support practices
• Flexible work schedule depending on partner needs
• Availability to work under a hybrid modality; depending on business needs
• Good to Have: Previous experience working in Content Moderation, similar jobs, or previous experience assisting others in adapting to challenges and promoting change

• Full-time employment
• Competitive compensation based on experience
• Attractive benefits package based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact