Operations Specialist – PAX Cash Loan

4 days ago

Ortigas, Philippines Optimum Info Solution Phils. Full time ₱420,000 - ₱540,000 per year

Key Responsibilities:

1. Operations Management:

○ Oversee and manage end-to-end operational workflows for the PAX Cash Loan product, ensuring efficiency and compliance with internal and external regulations.

○ Collaborate with cross-functional teams (e.g., Product, Tech, Risk, and Compliance) to streamline processes and address operational challenges.

○ Monitor and report on key operational metrics, identifying areas for improvement.

○ Execute quality assurance checks to maintain high standards in loan processing and disbursement.

  1. Customer Support:

    ○ Serve as the primary point of contact for customer inquiries, complaints, and feedback related to PAX Cash Loan.

    ○ Develop and implement customer service strategies to deliver a positive experience and resolve issues promptly.

    ○ Work closely with the Customer Experience team to ensure alignment in service delivery standards.

    ○ Maintain accurate records of customer interactions and ensure timely resolution of escalations.

  2. Stakeholder Collaboration:

    ○ Partner with internal teams to provide insights and recommendations for improving the PAX Cash Loan product based on customer feedback and operational data.

    ○ Support training initiatives for team members to ensure readiness for product launch and ongoing operations.

    ○ Build strong relationships with external partners, if applicable, to enhance service delivery.

GFS PH

4. Continuous Improvement:

○ Identify opportunities for process optimization and automation to enhance operational efficiency.

○ Stay updated with market trends and customer preferences to adapt strategies and ensure competitiveness.

Qualifications:

○ Experience:

● Minimum of 2-3 years of experience in Operations, Customer Support, or a related role, preferably within financial services or technology industries.

● Prior experience in handling loan products or credit services is a plus.

○ Skills:

● Strong analytical skills with the ability to troubleshoot and resolve operational issues.

● Excellent communication and interpersonal skills to manage customer relationships effectively.

● Detail-oriented with a commitment to delivering high-quality work.

● Proficiency in using CRM tools, Microsoft Office Suite, and operational systems.

○ Education:

● Bachelor's degree in Business, Finance, or a related field.

○ Other Requirements:

● Familiarity with Philippine financial regulations and compliance standards.

● Ability to work independently and collaboratively in a fast-paced environment.

● Willingness to learn and adapt to new processes and technologies.

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Work Location: In person

  • Loan and Mortgage Processor

    2 weeks ago

    Ortigas, Philippines UpraisIT Full time ₱30,000 - ₱35,000 per year

    UpraisIT is Looking for Loan and Mortgage Processor (AU Account)Rate: Php 30,000 to 35,000/monthly salaryLocation: Ortigas (Onsite)Working Arrangement: Monday to Friday (Weekends OFF, Earlyshift, ONSITE)Work Schedule: 6:00am to 3:00pmReports to: Director of the Company*ROLE OVERVIEW:We are seeking an experienced Loan and Mortgage Support Specialist with a...

  • Bank Loan Associate

    5 days ago

    Ortigas, Philippines Cathay Land Inc Full time

    Key Responsibilities: Loan Notification - Prepare and send lump sum notices to buyers to initiate the bank loan process. Loan Processing and Coordination - Handle the end-to-end processing of buyers’ bank loan applications. - Maintain regular communication and coordination with bank financing partners to ensure timely loan approvals and releases. Loan...

  • HDMF Loan Associate

    5 days ago

    Ortigas, Philippines Cathay Land Inc Full time

    Document Processing - Prepare, collate, and facilitate the execution of HDMF loan contracts for qualified buyers. - Ensure all documents are complete, accurate, and submitted in a timely manner. Loan Transmittal - Transmit buyers’ loan document folders to the Pag-IBIG Fund (HDMF) and ensure proper tracking and acknowledgment. Institutional...

  • Cash Management Associate

    2 weeks ago

    Ortigas, Philippines Corporate Executive Search Inc. Full time ₱28,000 - ₱35,000 per year

    Cash Management AssociateCompany Overview:Be part of a leading food manufacturing company that has built a legacy of producing beloved snacks, confectionery, and packaged goods. With an expanding global presence, the company prides itself on innovation, quality, and its people-driven culture.Job Purpose:As a Cash Management Associate, you will help ensure...

  • Treasury Head

    5 days ago

    Ortigas, Philippines Ifelse Ph, Inc. Full time

    The Treasury Head plays a crucial role in managing the company's financial operations, ensuring liquidity, and supporting strategic financial planning. While specific responsibilities may vary, typical duties for this position include: Cash Flow Management: Overseeing daily cash operations, forecasting cash flow, and ensuring sufficient liquidity to meet...

  • Credit Underwriter and Loan Processing Associate

    2 weeks ago

    Ortigas, Pasig City, Philippines Staff Domain Inc. Full time ₱70,000 - ₱120,000 per year

    Setup and Location: Onsite-Ortigas Work Schedule: 9:00 AM-6:00 PM (AEST) | 7:00 AM-4:00 PM (PH Time) Employment Type: Full-time Ready to do work that actually excites you?We're looking for a Credit Underwriter & Loan Processing Associate to take on a dynamic dual role. You'll assess the creditworthiness of borrowers, make sound credit...

  • Deputy Treasury Head

    4 days ago

    Ortigas, Philippines N5M Developer and Maintenance Corporation Full time ₱360,000 per year

    Join a purpose-driven company helping OFWs achieve their dreams. Global SME Loans Inc. offers a supportive team, professional growth, and a chance to make a real difference.KEY RESPONSIBILITIES:The Deputy Treasury Head supports the Treasury Manager in overseeing the company's cash management, liquidity planning, banking relationships, and financial risk...

  • Treasury Specialist

    2 weeks ago

    Ortigas Post Office, Philippines Optimum Source Inc. Full time ₱35,000 - ₱380,000 per year

    Are you detail-oriented and thrive in fast-paced environments? Join our team as a Treasury Specialist, where you'll play a key role in managing the financial operations that keep our mortgage processes running smoothly.In this role, you'll:Ensure accurate and timely processing of mortgage loan paydowns from warehouse bank linesSupport loan funding operations...

  • Treasury Associate

    2 weeks ago

    Ortigas, Philippines AFC SME Finance, Inc. Full time ₱104,000 - ₱130,878 per year

    JOB OBJECTIVIE:Assists the Department Head and Supervisor in the delivery of various treasury functions.DUTIES AND RESPONSIBILITIES:· Receives remittances such as cash, check and direct deposit from collection personnel and payment from borrowers· Deposits Post-Dated Checks for the assigned branch or satellite office· Prepares the following...

  • Treasury Manager

    5 days ago

    Ortigas, Pasig City, Philippines WHR Global Consulting Full time

    POSITION TITLE: Treasury Manager WORK LOCATION: Ortigas, Pasig City WORK SETUP: Full-Time, Onsite SALARY: PHP 100,000 - 120,000 REPORTS TO: Finance Head QUALIFICATIONS: – College graduate – Master’s degree in Finance, Accounting, or related field an advantage but not required – Minimum of 10 years of experience in finance or related field –...