Director, Quality Assurance, Support Ops

Kroll Business Services — one of the highest-performing business units at Kroll — is seeking a strategic and experienced Director of Quality Assurance to lead our segment-wide QA strategy.

This role owns the definition, implementation, and enforcement of quality standards across all functional areas, ensuring every deliverable — from data operations and dashboards to platforms and infrastructure — meets rigorous quality expectations before release.

You will report directly to the CIO and operate at the heart of a high-volume, production-oriented environment. Your mandate: build a distributed QA model with embedded leadership in every key function, modernize QA with automation and AI technologies, and raise the quality maturity across the segment.

Key Responsibilities

• Design and own a unified QA governance framework for Kroll Business Services
• Build and lead a distributed quality model with embedded QA leads in key delivery areas (e.g., development, cloud, data, client platforms)
• Define QA review standards for all major output types, including reports, dashboards, data pipelines, automations, platforms, and stakeholder-facing content
• Audit and revise current QA processes and SOPs to improve consistency, accuracy, and auditability
• Integrate quality assurance into CI/CD pipelines and data workflows, leveraging test automation and validation at every stage
• Promote a segment-wide QA-first culture — ensure quality is a gate for all deliverables, not a post-delivery fix
• Work directly with U.S.-based teams and stakeholders; role requires full availability during U.S. Eastern Time business hours
• Identify and adopt modern QA tools and AI-powered platforms to accelerate testing, validation, and risk detection
• Operate as a thought leader on QA practices internally and externally

Required Qualifications

• Minimum of 15 years of experience in quality assurance, delivery governance, or operational oversight
• Proven leadership managing QA professionals and delivery teams based in the United States
• Demonstrated experience working closely with U.S.-based stakeholders in fast-paced, production-driven environments
• Deep knowledge of QA frameworks, governance models, and test automation strategies
• Experience integrating QA into CI/CD pipelines and data operations (ETL/ELT, schema validation, data quality monitoring)
• Familiarity with shift-left and shift-right testing practices in Agile/DevOps contexts
• Strong organizational leadership skills with a proven track record of driving accountability across matrixed teams
• Assertive and structured communicator — able to articulate quality standards and drive team adoption
• Available full-time during U.S. Eastern Time zone hours

Preferred Qualifications

• Experience deploying or managing AI-enabled QA platforms or ML-driven testing solutions (e.g., intelligent test generation, anomaly detection, test optimization)
• Exposure to QA innovation tools such as Testim, mabl, Functionize, GitHub Copilot, or other AI-enhanced validation platforms
• Recognized as a QA thought leader — contributor to best practice communities, internal transformation initiatives, or industry forums
• Familiarity with tools such as Selenium, JMeter, Postman, dbt, Snowflake, Jira, Tableau, Jenkins, and cloud-native test automation frameworks

Work Environment

This is a remote position. Candidates must be available and working during standard U.S. Eastern Time business hours . Occasional travel may be required for team meetings, strategic planning, or reviews. The role interfaces with both global and U.S. delivery teams in a high-output, production-driven setting.

Why Join Kroll Business Services?

This is a unique leadership opportunity within one of the most dynamic and results-driven segments at Kroll. As Head of QA & Governance, you will have the visibility, backing, and strategic mandate to shape how quality is defined, delivered, and enforced across the business. You will lead the transformation — not just of process, but of culture.