Director of Quality
5 days ago
KEY RESPONSIBILITIES
- Define and implement QA standards and protocols across clinical operations.
- Conduct regular case audits to ensure adherence to clinical best practices in prosthetics and orthodontics.
- Monitor and control error thresholds and rework rates, implementing corrective actions where necessary.
- Lead CAPA (Corrective and Preventive Action) processes to resolve systemic issues and prevent recurrence.
- Ensure all compliance documentation is accurate, updated, and audit-ready.
- Partner with clinical and operations leaders to align outputs with regulatory, accreditation, and industry standards.
- Develop training and education programs to continuously improve quality awareness and compliance.
- Report on quality metrics, risks, and improvements to executive leadership.
- Bachelor's degree in Healthcare, Dentistry, Dental Technology or related field (advanced degree preferred).
- 10+ years of experience in quality assurance and compliance within healthcare, dental, or medical device industries.
- Proven track record of designing and enforcing QA programs that measurably reduced errors and rework.
- Strong experience with case audits, CAPA, and clinical documentation standards.
- Deep knowledge of clinical compliance, healthcare regulations, and quality frameworks.
- Demonstrated ability to balance clinical excellence with operational throughput in SLA-driven environments.
- Excellent leadership, communication, and stakeholder management skills.
- Highly organized, detail-oriented, and proactive in problem-solving and process improvement.
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